OS Sierra. Everytime i open iPhoto it crashes. Has been fine until this morning. I have followed all the advice for cleaning up the library (Opening while holding down option/command) still no luck.
Incidentally although the iPhoto icon is on the toolbar it is not showing up on the launch pad. Is there/ could this be the reason? if so how do I get it back onto launchpad?
MacBook Pro, Mac OS X (10.7.1)
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-14 14:00:20
Download EtreCheck from https://etrecheck.com
Runtime: 1:59
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Hardware Information:ⓘ
MacBook Pro (Retina, 13-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 378
iCloud Quota: 8.74 GB available
Video Information:ⓘ
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information:ⓘ
APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 120.47 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Untitled (disk1 - Journaled HFS+) / [Startup]: 120.12 GB (12.28 GB free) (Low!)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 120.47 GB Online
System Software:ⓘ
macOS Sierra 10.12.6 (16G1114) - Time since boot: about 3 hours
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
~/Desktop/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skyp e.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions:ⓘ
/Applications/PMHMac.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.5) [Lookup]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 181 Apple tasks
[running] 97 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 40 Apple tasks
[loaded] 173 Apple tasks
[running] 105 Apple tasks
Launch Agents:ⓘ
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-12-17) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-12-22)
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.securemac.MacScanDaemon.plist (SecureMac - installed 2017-12-14) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (? aa353e15 7b48b8a6 - installed 2017-12-22) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-23) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-12-21) [Lookup]
[loaded] com.securemac.MacScan3.Scheduler.plist (? f8507752 703d78a2 - installed 2017-12-14) [Lookup]
[loaded] com.skype.skype.shareagent.plist (? 4adc3d82 0 - installed 2017-12-15) [Lookup] - ~/Desktop/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skyp e.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-12-15)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-20)
(~/.Trash/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-26)
Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]
SharePointBrowserPlugin: 14.7.7 (installed 2017-12-15) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-12-28)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-12-14) [Lookup]
Trusteer Endpoint Protection (installed 2017-12-17) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.12 GB Disk used: 107.85 GB
Destinations:
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 25
Oldest backup: 04/01/2017, 11:02
Last backup: 11/01/2018, 10:13
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 120.12 GB X 3)
Top Processes by CPU:ⓘ
5% WindowServer
2% kernel_task
0% fontd
0% assistantd
0% ps
Top Processes by Memory:ⓘ
553 MB kernel_task
335 MB Safari
101 MB Finder
98 MB WindowServer
92 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
347 KB 23 KB mDNSResponder
21 KB 37 KB apsd
30 KB 4 KB Mail
5 KB 20 KB assistantd
3 KB 4 KB ntpd
Top Processes by Energy Use:ⓘ
7.52 WindowServer
0.52 launchd
0.14 rapportd
0.02 mds
Virtual Memory Information:ⓘ
1.05 GB Available RAM
82 MB Free RAM
2.95 GB Used RAM
998 MB Cached files
77 MB Swap Used
Software installs (last 30 days):ⓘ
Office 2011 14.7.7 Update: (installed 2017-12-15)
Adobe Flash Player: (installed 2017-12-16)
IBM Security Trusteer Endpoint Protection: (installed 2017-12-17)
Adobe Reader XI (11.0.23): (installed 2017-12-18)
Adobe Flash Player: (installed 2018-01-10)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2018-01-14 12:14:12 iPhoto.app High CPU use [Open] [Details]
2018-01-12 10:54:04 WindowServer High CPU use [Open] [Details]
Can you post the start of the crash log, please? The first 50 lines or so.
And check, if iPhoto is in your Applications folder.The icon in the dock may be linked to an iPhoto version on an external backup drive. To check what the icon is lined to, select the iPhoto icon in the Dock, ctrl-click it, then select "Options > Show in Finder". Does this open your Applications folder?
Incidentally although the iPhoto icon is on the toolbar it is not showing up on the launch pad.
Search the Launch Pad using the search field. You may have moved iPhoto into a folder on the Launch pad.
Is the iPhoto icon in the Dock crossed out? Only iPhoto 9.6.1 can run on macOS Sierra 10.12.6.
iPhoto runs on both Sierra and High Sierra. You need version 9.6.1.
Seems Sierra doesn't support iPhoto. So I'm gonna transfer my pics to Photos and hopefully work from there. Thank goodness I had backed them up previously.
thanks for your help.
If the app continue to crash run this tool http://etrecheck.com/ and post here the full report.
If for launch pad you mean the Dock, is enough that you reach Photo using the Finder and then you drag the app again in the doc in the left side of it.
The app is crashing because there is something wrong on your set up - and again, the most likely culprits are SecureMac and CleanMyMac.
So if you want to fix this, start by removing these.
Even if you don't, remove these anyway as they serve no purpose and risk damaging your Mac.
Once ClenMyMac has damaged your library you have to restore an undamaged copy as I posted
restore your iPHoto library backup from before you ran CMM
Getting ride of the malwear you purchased will keep this from happing in the future but does not change the past, you need to restore your backup from before you damaged your library
LN
Get rid of securemac and CleamMyMac using the maker's instructions.
What version of iPhoto do you have?
thank-you everyone for your helpful. However I still have the problem. I have followed the advice and got rid of the 2 applications, searched launchpad, etc. Still no joy. iPad is definitely not on the launchpad but the icon IS on the dock. But when I hit it it opens and crashes immediately.
I am at a loss as to what to do next.
That's what I had but the app. still collapses!
And again it is because you have destroyed your library using malwear like CleanMyMac - again get rid of CleanMyMac and restore your iPHoto library backup from before you ran CMM
LN
iPhoto keeps crashing
