I need a real solution to the boot loop/ error 4013 error Please Help.

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Level 1

18 points

I need a real solution to the boot loop/ error 4013 error Please Help.

I have tried 3 computers and several cables. I went to Apple and the ONLY solution was to pay for a new phone. I have no physical damage to my phone and it's slightly over a year old. The update has killed my phone and I shouldn't have to be responsible for that. I read somewhere that changing the battery can fix this issue. Does anyone know or have tried it?

I put in an order for a new battery hopefully it works.

Troubleshoot performed:

Home and Vol -

Put in recovery

Plugged into PC and MAC

Tried update and restore

Error 4013 continuously pops up

Phone boot loops and dies frequently

Posted on Jan 14, 2018 2:16 PM

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Answer 1

Jan 15, 2018 1:17 PM in response to greenpeesoup

Hi

Turn iPhone off

Make sure your pc is running the latest iTunes 12.7.2 or later.

Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.

Let me know if this works.

Cheers

Brian 🇬-1F1E7;

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Answer 2

Tesserax

Level 10

158,286 points

Jan 15, 2018 1:09 PM in response to greenpeesoup

Have you tried DFU mode?

Ref:

How to put your iPhone or iPad into DFU mode - iMore
How To Put An iPhone in DFU, The Apple Way - Payette Forward

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Answer 3

ChrisJ4203

Level 10

236,309 points

Jan 16, 2018 9:58 AM in response to greenpeesoup

Once you do that, the device will no longer be supported by Apple. If Apple stated the device cannot be fixed, then you need to replace it. That error can appear when there is a problem with the baseband file. If the device is no longer in warranty, you would be offered an out of warranty replacement, at a reduced cost from new.

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Answer 4

greenpeesoup Author

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18 points

Jan 16, 2018 11:21 AM in response to ChrisJ4203

They want $320 for a replacement. That’s not an option plus it’s out of warranty. I am going to go get the battery replaced by them to see if that helps. But other than that I have no idea what else to do.

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Answer 5

Tesserax

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158,286 points

Jan 16, 2018 9:54 AM in response to Tesserax

At what step in the articles' set of instructions did it fail to proceed with going into DFU mode?

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Answer 6

Tesserax

Level 10

158,286 points

Jan 16, 2018 9:56 AM in response to greenpeesoup

Not sure what you stand to gain by opening your iPhone, whether you mean physically opening it or by jailbreaking it.

Did you get this phone new directly from Apple? If so, is it still under an AppleCare+ warranty?

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Answer 7

KiltedTim

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226,128 points

Jan 15, 2018 1:14 PM in response to greenpeesoup

If you tried all the other steps in the troubleshooting document linked at the top of the page, follow the last step and contact Apple for support.

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Answer 8

greenpeesoup Author

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Jan 15, 2018 1:48 PM in response to KiltedTim

I tried all of it talked on the phone and went in store. Their only solution is to buy a new one

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Answer 9

greenpeesoup Author

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Jan 15, 2018 1:49 PM in response to Briansyddall

I did this 100 times they did it in store and did it over the phone. I am going to try DFU I don’t know If my phone will boot in this mode though.

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Answer 10

KiltedTim

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226,128 points

Jan 15, 2018 3:24 PM in response to greenpeesoup

If you took it to the genius bar at an actual Apple Store and they told you it's dead, then it's dead.

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Answer 11

greenpeesoup Author

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Jan 15, 2018 4:38 PM in response to Tesserax

I don’t know if I’m doing it wrong but I can’t put it in dfu mode

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Answer 12

Tesserax

Level 10

158,286 points

Jan 16, 2018 9:34 AM in response to greenpeesoup

What exact model is your iPhone and which version of iOS is it running?

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Answer 13

greenpeesoup Author

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Jan 16, 2018 9:52 AM in response to Tesserax

The newest version of iOS on an iPhone 7 .

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Answer 14

greenpeesoup Author

Level 1

18 points

Jan 16, 2018 9:53 AM in response to greenpeesoup

I got it in dfu mode but when I tried to restore it it boot looped again. I’m thinking at this point I’m going to have to open it up.

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Answer 15

greenpeesoup Author

Level 1

18 points

Jan 16, 2018 11:19 AM in response to Tesserax

I got it connected in iTunes and when it reboots to load the restore it boot loops back to recovery mode. I can see the load bar for about 1 second the phone turns off and back on to recovery mode.

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