Bluetooth is not working properly om MacBook Pro 2017 with WIN 10

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Level 1

8 points

Bluetooth is not working properly om MacBook Pro 2017 with WIN 10

I have a dual-boot MacBook Pro 2017 and WIN 10 Pro. Everything is working great except when I connect BT devices, they do not work, (a mouse shows that is connected, but does not work) or completely refuse to connect. Reinstalled Bootcamp 2 times. It is not a hardware issue. Under MAC OS everything is fine. Here is what I see in device manager:

Looks like something is messy with the drivers. Can someone please help?

MacBook Pro (13-inch, 2017, 2 TBT3), Windows 10, dual boot

Posted on Jan 15, 2018 9:17 AM

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Answer 1

Loner T

Level 9

59,536 points

Jan 15, 2018 9:41 AM in response to mil103

Check if BT/WiFi collaboration is enabled (or auto) and Windows setting to power off/disconnect devices to save power is disabled.

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Answer 2

Loner T

Level 9

59,536 points

Jan 16, 2018 3:24 PM in response to mil103

Can you post the screen shot of the Power Management tab?

Also, see Information about power management setting on a network adapter about setting Power Options for peripherals?

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Answer 3

mil103 Author

Level 1

8 points

Jan 17, 2018 1:53 PM in response to mil103

Actually if BT>BT Radio>Power management is disabled, it looks like it works.....

Thanks much for the help.

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Answer 4

Loner T

Level 9

59,536 points

Jan 17, 2018 3:22 PM in response to mil103

Excellent. Please back up Windows and create a Windows System restore point. The 2017 Macs have BT 4.0 LE (Low Energy), so it seems to be related to the power.

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Answer 5

mil103 Author

Level 1

8 points

Jan 16, 2018 2:21 PM in response to Loner T

It was on Auto. I tried both - Auto and Enabled with "Disable devices......" off. The mouse (I have two connected Microsoft and Logitech) work for a minute and stop, despite the fact that both show "connected", but do not work. I have to reboot, again they work for a minute and stop. Here is a screenshot with the driver as well.