Apple gift card too slow - purchase is pending for 2 days already

A couple of times ago I purchased several official Apple gift card. Because I do not trust the business Apple with my credit card.


All valid, official cards. Every 2 months I put around 250-400 swiss francs (= approx. the same amount in dollar)


Apple already used the money from those official gift cards issued/validated by them.


Now, I have a pending purchase for 2 days already. I can't access the content I paid for. There is still enough money left in the account (even if they took the amount of the purchase I cannot access).


I read that Apple is "consolidating" purchases because of credit card fees. But in the particular case of Apple Gift Card, there is no credit card associated with. This action should be instant.


Why is Apple unable to identify an "external" credit card vs. an "internal" card of their own ? What is so difficult in this simple check ?

Apple Gift Card too slow

Posted on Jan 19, 2018 8:25 AM

Reply
3 replies

Feb 5, 2018 12:39 AM in response to King_Penguin

My question is not "speculation" it is a rhetorical question.


As a paying customer - and I insist on the paying part, especially when it is in advance - I think I have the right to be fairly treated. I do not want to read some corporate gibberish, I want them to fix an issue that is impacting me as a customer. In the same vein, I do not want some hidden frustrated community managers to insult me because some Apple products are not well functioning.


Every single time I come here for help it is the same kind of unswer: "it is the fault of the customer."


Payment of Apple cards are delayed for 5 days ? Customer fault. Calendar not working ? Customer fault. Product arriving 5 weeks later and delivery date changed 3-4 times ? Customer fault. Battery issues ? Customer fault.


Ok, I noted your policy, but as brand, you should be aware that by proceeding this way you will loose your long term fans.


PS. And please, abstain yourself in attacking customers with a "if you don't like it leave it" - you already know about the Porter 5 forces. There is no "yet" a replacement.

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Apple gift card too slow - purchase is pending for 2 days already

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