how to get a refund on incorrect bill in itunes
i was charged a wrong bill
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Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support
I use the report a problem site all the time. They call me back or its an automated process. I dont like to wait on hold.
1,109 replies
Contact Apple Support
Contact Apple Support here - Get Support
Ask for a refund here - Request a refund for apps or content that you bought from Apple – Apple Support
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babyland wrote:
i was charged for the same purchase on both credit cards listed on my apple I Pad account. who do i talk to?
Try iTunes - Official Apple Support.
tt2
This is a user to user support forum. No one here has access to your account. Refund requests are normally initiated by use of a contact form. Did you perhaps respond to a phishing email? See this post for more.
tt2
See About payment card authorization holds from the App Store or iTunes Store - Apple Support. When you set up a free trial you still have to provide a payment method that can be used should you continue with the service at the end of the trial. The store may also make authorization holds for the amount of the subscription to ensure that your account will accept payment requests when the time comes. Contact iTunes - Official Apple Support for assistance if required.
tt2
This is a user to user support forum. No one here can act on your behalf.
See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.
Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.
In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.
tt2
Criscoooo wrote:
I signed on for the three month free Apple Music on or about 12/27/19. I just realized that my account has been billed monthly since then. I would like a refund or some other appropriate reimbursement. Thank you
Visit See or cancel your subscriptions - Apple Support and cancel the unwanted subscription. The onus was on you to do this if you didn't want to be charged. You can try requesting a refund via https://reportaproblem.apple.com but I wouldn't hold out much hope.
tt2
mohammadpalash wrote:
I want to refund my bill.it was my mistake subscribed this swaftwar
See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.
Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.
In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.
tt2
You are not speaking to Apple, this is a user to user community.
We are unable to help with refunds, account issues or purchases
Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support
Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support
Or Contact Apple Support - Contact - Official Apple Support
This is a user to user support forum. No one here can give a definitive explanation or change things for you.
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.
See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.
- If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
- If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
- If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.
tt2
MrKaxtro wrote:
Hello,
I have been billed for a purchase or item I have no idea about. Kindly look into it and refund.
Thanks
This is a user to user support forum. No one here can give a definitive explanation or change things for you.
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.
See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.
- If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
- If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
- If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.
tt2
how to get a refund on incorrect bill in itunes