how to get a refund on incorrect bill in itunes

Chelo515 wrote:

Well I was charged on my card a few days ago off a payment that I’ve made an then I got charged again by a phone app they I never paid or wanted so I contacted my card holder and they said since it hasn’t got cleared I need to get in contact with Apple to help cancel the payment

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

ayomide60 wrote:

I was charged a wrong bill

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

As noted:

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

Talk to your bank. And the boyfriend and daughter. The account must belong to one of them. They can at least cancel any active subscriptions and discuss making amends to you.

tt2

Hello ~ Take a look here:

Subscriptions and Billing - Official Apple Support

Do you share your Apple ID or billing information which anyone? I would encourage you to contact your bank and/or credit card company to see what is going on and if your information has been breached.

~Katana-San~

I live in Kazakhstan, I have a kaspi and I have been charged 1090 tenge for 2 or 3 months. $ 2.43 I did not take anything except for a subscription of 50 gb , and I don’t take it. Give me back my money and remove this subscription from me please!

We are fellow users, these are user-to-user forums, we can't refund anything.

If it shows on your iTunes account, and if you claim you never downloaded the app, contact iTunes Support and see what they say.

If they show on your iTunes account's purchase history, and if you claim that neither you nor anyone you've given access to the account did them, contact iTunes Support and see what they say.

Obviously there is nothing anyone on here can do about it, if you think that you've been charged when you should't have been you should be talking to iTunes Support

If you think that you've been charged when you shouldn't have you should contact iTunes Support, you know that nobody on here can potentially refund you

Nobody on ere can refund anything, we are fellow users. If you think that a charge on your iTunes account is wrong contact iTunes Support

Contact iTunes - Official Apple Support.

tt2

Contact iTunes - Official Apple Support.

tt2

Contact iTunes - Official Apple Support.

tt2

This is a user to user support forum. You're not talking to Apple here. Contact iTunes - Official Apple Support instead.

tt2

We are fellow users, we can't fix it for you. If they show on your iTunes account's purchase history, and if you claim you didn't do them, contact iTunes Support.

In principle all completed sales are final but you can make a request at https://reportaproblem.apple.com/.

tt2