They told me to call my bank absolutely no help and wouldn’t reveal a thing to me??!! anyone else getting back charges?
Ostensibly that looks like a legitimate notification. Did you perhaps install the app to test it?
Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.
In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.
Alternatively review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.
See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.
- If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
- If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
- If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.
tt2
I received a bill for buying crown of thrones. it was bundled in with other things. cant not find it again. How do i make sure it is cancelled/
i may have accidentally ordered it, but i do not want it AT ALL!!! I cannot stress that enough; this was JUST DEDUCTED from my account no WARNING AT ALL, & Im pretty ****** OFF too.please reply
Your reply just sent me to a link. It did note tell me how to get a refund on an order for Game of Thrones that i was charged for but didn't order.
I was charged for the itunes and I cancelled it.
Que falta de respeto, yo solo hablo español y por que no lo consideran si soy su cliente que les pago por años!!!
es una vergüenza de servicio al cliente!!!
I was charged $12.99 and I am requesting a refund please. I am not interested
I have been charged several times from Itunes without buying anything. How do I get it refunded?
P
I noticed I get two bills can you check if I am being double charged for the Sam this?
Billed $53.11 on 10/11/10 on order MQ8X65YZYX, please explain
There was a purchase for $24 that I didn’t authorize
billed $53.11 on oct. 12th, did not make purchase
Trying to get refund for billing on my credit card, please respond r I’m contacting Capitol one to dispute charges, tired of playing it little game 👎
I just got an Apple / iTunes debut charge of $19.99. I did not purchases anything and I only have two subscriptions. They are Netflix and Hulu. I want my money refunded back into my account.
how to get a refund on incorrect bill in itunes