how to get a refund on incorrect bill in itunes

nursemom8895 wrote:

I was charged twice for Disney plus 6.99 and and $6.99. Please refund one of the charges. Thank you

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support. Sometimes your bank/credit card may show the same transaction twice temporarily.

tt2

sandie428 wrote:

Clicked on a app but wasn’t what I expected so cancelled then was charged 83.99 for a year

want my money back please, thank you

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.

In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.

tt2

mopelola64 wrote:

I have been charged twice in one month for iTunes and I am under a family plan. Can I just get a refund please?

Being part of an Apple Music family plan doesn't prevent you from making purchases. Please read this post.

tt2

We are not apple, this is a user to user community. 

We are unable to help with refund or account issues 

Try applying for a refund here - https://support.apple.com/en-gb/HT204084

Or Contact Apple Support 

We are not apple, this is a user to user community. 

We are unable to help with refund or account issues 

Try applying for a refund here - https://support.apple.com/en-gb/HT204084

Or Contact Apple Support 

You are not speaking to Apple, this is a user to user community. 

We are unable to help with refunds, account issues or purchases  

Try applying for a refund here - https://support.apple.com/en-gb/HT204084

Or Contact Apple Support - https://support.apple.com/contact

You are not speaking to Apple, this is a user to user community. 

We are unable to help with refunds, account issues or purchases  

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 

Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

You are not speaking to Apple, this is a user to user community. 

We are unable to help with refunds, account issues or purchases  

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 

Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

You are not speaking to Apple, this is a user to user community. 

We are unable to help with refunds, account issues or purchases  

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 

Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

Nobody here will be emailing you, you have posted your personal email addresses on a public community.

You are not speaking to Apple, this is a user to user community. 

We are unable to help with refunds, account issues or purchases  

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 

Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

aixa192 wrote:

I was given four months free ITunes with tmobile and I didnt put for this to be charged after these months but i was

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.

In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.

tt2

tolu16 wrote:

I was wrongly charged a whopping sum 23,900 Naira without any purchase. All efforts to get it rectified have not been successful. No email to contact.

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

This is a user to user support forum. Nobody here can act on your behalf. See How to cancel a subscription from Apple - Apple Support. You can try to use the https://reportaproblem.apple.com/ pages to request a refund for unused services.

tt2

I bought my boyfriends daughter a game on her phone when she was visiting last year it was a one time purchase i did not authorize any other charges! You guys saved my card on her phone without letting me know you would do so or asking my permission. She went back to texas and had no access to this phone this was a one time purchase i did not sign up for anything else. I have been trying to call someone at apple and can never get a live representative. You are charging me twice to three times a month $11.00 and $15.39 and now you made that a recurring charge you did ask my permission or let me know at anytime during the purchase that you would automatically keep my the card number. I want refunded for all the charges this year you have charged me for over a year now. It's not my phone I have nothing to with it she lives in texas. I will be disputing all charges with my bank.

Thank You

Turina

[Personal Information Edited by Moderator]

turina97 wrote:

I bought my boyfriends daughter a game on her phone when she was visiting last year it was a one time purchase i did not authorize any other charges! You guys saved my card on her phone without letting me know you would do so or asking my permission. She went back to texas and had no access to this phone this was a one time purchase i did not sign up for anything else. I have been trying to call someone at apple and can never get a live representative. You are charging me twice to three times a month $11.00 and $15.39 and now you made that a recurring charge you did ask my permission or let me know at anytime during the purchase that you would automatically keep my the card number. I want refunded for all the charges this year you have charged me for over a year now. It's not my phone I have nothing to with it she lives in texas. I will be disputing all charges with my bank.

Thank You

Turina J.

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

[Personal Information Edited by Moderator]