Micro cell from ATT dropping connection sometimes

I live quite far from the nearest cell tower so for when I am home AT&T gave one of their MicroCell boxes to plug into my internet this provides a 4 bar connection all the time and has worked flawlessly since the days of the iPhone 4S through all may other iPhones when I changed to the iphoneX from the iPhone 6 about once a week the phone will stop getting calls and if I try to make a call there is no dial tone the Phone thongs all is fine status shows 4 bars of AT M-C (clicking on that shows AT&T MicroCell) just as it always does at home... I took the Microcell into AT&T store and they say it is fine... so I am fairly sure that it is the way the X handles the connection to the m-cell the connection can be lost yet since the wifi is still strong the phone thinks theat all is well

anyone else seen anything like this with a microcell?

Network AT&T MicroCell

iOS 11.2.5 (15D60)

At&T 31.0

iPhone X, iOS 11.2

Posted on Jan 25, 2018 1:03 PM

Top-ranking reply

lobsterghost1

Level 10

186,253 points

Posted on Jan 25, 2018 2:00 PM

Dump your MicroCell and switch to Wifi Calling. It simply works better and like I said, AT&T is truly shutting the service down in the near future. I was having major issues with the MicroCell when I got my iPhone X. I wound up having to have Apple and AT&T on a call and that's when a senior engineer at AT&T asked me why, if I had a phone capable of Wifi Calling, I was still using a MicroCell? He's the one who confirmed AT&T will be discontinuing the service and advised I should switch to Wifi calling. It really does work great. And what's even better is the MicroCell only supports your cellular signal in your home. It doesn't help you if you're out and in an area with poor cellular service. As long as you can access a network, you'll never miss a call as Wifi Calling is network agnostic.

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20 replies

Jan 25, 2018 4:45 PM in response to ChrisJ4203

Happy to help Chris. You're family after all!

Jan 25, 2018 5:13 PM in response to rockmyplimsoul

That's interesting. I've never experienced that, but I'm on AT&T. One would imagine the service is quite similar between the two giants.

Jan 25, 2018 5:27 PM in response to rockmyplimsoul

By virtue of the fact we hang out on a forum where people come to complain about their phones, I'd say we're all pretty much on the fringe!

ChrisJ4203

Level 10

236,309 points

Jan 25, 2018 1:48 PM in response to Windshadow99

when you place a call with the green arrow under the number keys you hear the dial tone and then the number you have selected or punch in is toned out to make the connection.

Interesting, I've never heard that. I understand your concern, however the status of the microcell is an AT&T issue, and all I can say is how it has worked for me. You can try the troubleshooting I provided, as that was something I had to do with my microcell years ago, but I've not seen a problem since. If you have only had the microcell for a short period of time, I would insist AT&T replace it, if you are concerned, but the iPhone reports the connection to the microcell, but if the phone cannot make a call, it would be an AT&T back-end issue since the call is handled by the internet.

Jan 25, 2018 4:37 PM in response to ChrisJ4203

Chris, in terms of default, it will default to cellular calling if the cellular signal is strong enough. If you are connected to Wifi and the cellular signal is not strong enough, it will automatically switch over to Wifi Calling. What's great is it does it all on its own and you aren't even aware you're speaking via Wifi Calling, unless you look for the notification on your screen.

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Micro cell from ATT dropping connection sometimes