I bought this app in the appstore called protube with actual money but it has sadly been removed, and youtube has taken steps to make sure that the app is unusable to its buyers. Which means I’m basically stuck with a useless app so can I get my money back? I mean I know that third party apps have to get an agreement from youtube so they can use but since youtube itself removed the app can’t I at least refund?
iPhone 7, iOS 11.2.5
You say this often but you are mistaken, there is nothing on the bottom of the receipts regarding Report a problem.
The Report a problem link is part of each entry for a purchase. If there are multiple purchases, there will be a link for each one, multiple links on the receipt, none on the bottom.
On this occasion I referred to old copy ... this is what I usually write.
'If you would like Apple to consider a refund, on your electronic receipt against the purchases is an offer to ‘Report a problem’. Click on that and follow the instructions, adding to the report what you have written here.'
Strangely enough I have recently seen 'report a problem' actually on the bottom but I cannot find it at the moment. Thanks for looking out for me.
I don't think so, but you can always try https://www.imore.com/how-to-get-refund-itunes-app-store
On the bottom of your original receipt is an invitation to 'report a problem'. Report this as your problem and ask for a refund.
Can I get my money back for a removed app?
