I just bought an ipad from ebay, it wont let me factory reset it because it wants the apple id of the guy i bought it from. I have no way of contacting him. Please help!!!

Contact eBay for a refund. There is nothing anyone here can do to help, and Apple will not get involved with any private party sale or exchange of used personal property. Most likely, the seller did not have legal ownership to begin with, which is why it was not using their AppleID.

No one, not EVEN APPLE, will help you defeat Activation Lock. This is an ANTI-THEFT and personal information protection feature.

As you have discovered, you have purchased an iPad that was never checked for Activation Lock or if it was from a legitimate owner OR WAS, in fact, a stolen iPad being sold.

So, what have we learned from all of this?

Never purchased any type of mobile electronics, ESPECIALLY MOBILE ELECTRONIC DEVICES FROM APPLE, second hand from a second hand store!

ONLY purchase Apple products from Apple OR Apple authorised/certified resellers of Apple Products!

Since you won’t go back to the second hand store you purchased this from to get your money back, I hope you didn’t spend too much for your useless, second hand iPad.

This probably falls under the eBay guarantee "an item that doesn't match the listing description"

It is implicit that that the iPad should be ready for YOU to use

eBay Money Back Guarantee

Returning an item

Contact eBay

Here's the analogy...

If someone stole your Ford Focus, why would Ford Motor Company be involved in recovering your automobile?

It is a police matter.

If you bought a stolen car off of a used car lot, the police could go to them for investigation of trafficking in stolen vehicles

eBay will likely give you a refund to avoid such

You will need the assistance of the ORIGINAL OWNER (possibly not the person that sold it to you?)

See section > "If you no longer have your iPhone, iPad, or iPod touch"

What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support

I have the same problem. I don't understand why is so difficult for Apple to tell the previous owner something like" hey we found your device, do you want to unlike it from your Icloud? or do you want us to call the police? or do you want us to share the new owner information with you?

Now i have to use DNSBypass

we are talking about Ipads.

If you know something about it you should know about find my device services.

If I want my device back the best option is telling Apple were is my device. you can see it as soon as somebody turn it on. if it was stolen you can call the police or tell apple to call or delete all your information.

but if you are like me. you should call apple and ask information about your ipad. My Ipad was not stolen.

The previous owner donate it to a seconds hand store.

Apple know who is this person, but they are so stupid to share my contact or advice he/she to remove this device from icloud.

if The for motor company put a gps in your car of course they must telling you where is your car.

julio

That's nuts.

If the car has a GPS installed by Ford they are supposed to send a wrecker to recover it?

They do NOT know any of the details you describe. They offer YOU the ability to have that info if you set up your device to do so in case of loss or theft.

If you set it up and know the location - call the cops - or go get it yourself

Just because you don't like the answer, that doesn't make it any less true.

How about you go back to the second hand store and get in THEIR face about selling you a useless device? That would make more sense than arguing with us about what you think Apple should do even though you have not bothered to read Apple's terms and conditions that go along with the sale of new devices.

ohhh, so i have to go back to Vancouver. jajajaja, no way to do that. i am

in Montreal

The person in the second hand store have the same stupid thing. they don't

share customer information.

you are right.

nobody here will fix my problem.

my son have to wait for another ipad.

Many Thanks

Julio T.

Computer Technician

On Fri, Jan 26, 2018 at 2:41 PM, Apple Support Communities Updates <

i don't want to know who is the previous owner.

I share all my information with apple to tell the previous owner where is this ipad and also to advice this person to remove for icloud or contact me to send the ipad back.

I try to be a god guy, i try to do everything legally.

this law does not make sense

Post limit reached. Please try again in a few moments.

unvelibe

You wrote: "...

Many Thanks

Julio T.

Computer Technician..."

I no longer have any sympathy for you. Originally, we were trying to provide information for you that would be helpful in explaining your situation. However, as a "computer technician", it's clear that you already knew all of this.

That said, I'd recommend that the next time you go buy second-hand electronics, you do the proper due diligence so that we don't have to waste our time listening to you complain that you forgot to check out the iPad before you bought it.

Have a nice day.

That go automatic.

I never work with apple. I am only use windows computer.

I don't need your sympathy.

Also the reason i want to use this ipad is because my son have son mental problem and the psychology recommender a $300 app which only is available in apple store.

Eat your sympathy, i don't need it.

Done

I appreciate your reasons for wanting the iPad to work, but as you have learned, it doesn't.

Being snarky won't help your situation either.

Also, my sympathies for your limited knowledge of computers. I'm sure Windows is a nice little skill set.

Have a nice day.

I just spent $20

The place where I boughtthis I pad is a donation store.

If you don't need your cd player anymore you can go to that place to donate it

If you don't want to use your 2 generation I pad because no one will pay for it you can donate to this place. Do you understand now.

Nobody will stol 2 generation ipad and them donate it to a second hand store.