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Apple Watch Battery Percentage Is Incorrect

For some reason, the battery percentage on my Apple Watch Series 1 sometimes displays incorrectly. Earlier, the battery percentage showed 0%, I plugged it in, and it went up to 51%, which is the actual battery percentage. Sometimes, my Apple Watch shows a lower number than it actually has, and when I put it in the charger, it jumps to the actual battery percentage. Why does this happen sometimes?

Posted on Jan 28, 2018 8:16 PM

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Question marked as Best reply

Posted on Jan 29, 2018 3:22 AM

Hi


Whilst I can't say why that is happening, your Apple Watch may require battery service.


Before contacting Apple, the following steps may help:


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Install any available updates for apps on your iPhone.


Check that you are following Apple's charging instructions, including:

  • Checking that your Apple Watch is connected to the charger, correctly aligned and touching it fully, and connected to power.
  • Using original Apple or MFi-certified charging accessories.
    • If you are already doing so, try using another such cable and/or power adapter.
  • Checking that all wrapping has been removed from all items, including checking carefully on the head of the charging cable.
  • Checking that the charging cable and power adapter are fully inserted into the port and power socket.
  • Check your battery and charge your Apple Watch - Apple Support


If you are using Nightstand Mode / Bedside Mode, then, when placing your Apple Watch into that mode:

  • Check that your Apple Watch is standing on its side in a fully upright position (at 90 degrees to the surface), with the buttons on top.
  • If you are using a third-party accessory such as a charging stand, then it may help to remove your Apple Watch from it and to instead place your Apple Watch directly on the table.
  • Check that you are placing your Apple Watch on a surface that is still and free from vibrations, whether from something that it is standing on or from something nearby (such as fan).
  • Use Nightstand mode on your Apple Watch - Apple Support

  • Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


    Unpair and re-pair your Apple Watch:


    Having tried the previous steps, if the issue persists then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:

    3 replies
    Question marked as Best reply

    Jan 29, 2018 3:22 AM in response to SuperMario127

    Hi


    Whilst I can't say why that is happening, your Apple Watch may require battery service.


    Before contacting Apple, the following steps may help:


    If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


    Install any available updates for apps on your iPhone.


    Check that you are following Apple's charging instructions, including:

    • Checking that your Apple Watch is connected to the charger, correctly aligned and touching it fully, and connected to power.
    • Using original Apple or MFi-certified charging accessories.
      • If you are already doing so, try using another such cable and/or power adapter.
    • Checking that all wrapping has been removed from all items, including checking carefully on the head of the charging cable.
    • Checking that the charging cable and power adapter are fully inserted into the port and power socket.
    • Check your battery and charge your Apple Watch - Apple Support


    If you are using Nightstand Mode / Bedside Mode, then, when placing your Apple Watch into that mode:

    • Check that your Apple Watch is standing on its side in a fully upright position (at 90 degrees to the surface), with the buttons on top.
    • If you are using a third-party accessory such as a charging stand, then it may help to remove your Apple Watch from it and to instead place your Apple Watch directly on the table.
  • Check that you are placing your Apple Watch on a surface that is still and free from vibrations, whether from something that it is standing on or from something nearby (such as fan).
  • Use Nightstand mode on your Apple Watch - Apple Support

  • Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


    Unpair and re-pair your Apple Watch:


    Having tried the previous steps, if the issue persists then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:

    Apple Watch Battery Percentage Is Incorrect

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