Cannot send mail the username or password for smtp.cox.net is incorrect. I have tried every suggestion on the internet. I’ve called Cox. No help. I can receive but not send mail through Cox. All my Apple devices are affected.
iPhone 6s, iOS 11.2.5
You probably have not entered the password for the outgoing mail server. You need to enter your user ID and password twice; once for incoming mail, and again for outgoing mail. Don't be fooled by the fact that it says "optional."
You probably have not entered the password for the outgoing mail server. You need to enter your user ID and password twice; once for incoming mail, and again for outgoing mail. Don't be fooled by the fact that it says "optional."
Just out of curiosity, are you testing this while connected to wifi in your home?
Yes. It just stopped working Sunday. Nothing was changed.
Yes. Those are the settings.
It’s entered in both. I’ve NEVER deleted or changed anything. It’s been working then all of a sudden it stopped sending mail. I can still receive mail.
It happens on WiFi and when I’m not connected to WiFi.
Done that half a dozen times.
Yes. I’ve done all that. I was on the phone with Cox for over an hour.
I wold check the SMTP settings. I know on Comcast they don't use port 25 and you normally have to adjust that setting. In fact looking at their website it shows this:
Use one of the following outgoing SMTP ports:
I would check to make sure your Apple devices are set that way. Weird that it would change all the sudden though.
Have you tried logging into the Cox email website to confirm the password works there?
I wonder if cox has changed their outgoing mail server? You might try deleting the account, then adding it back.
What is the server name you are using for SMTP?
Have you followed these instructions (from the horse's mouth): https://www.email-settings.com/iphone/cox-mail-setup
Cox doesn't let you use port 25 anymore.
But there is a long forum discussion here from the last few days:
http://forums.cox.com/forum_home/internet_forum/f/5/t/19924.aspx
Cannot send mail the username or password for smtp.cox.net is incorrect
