Email not working following update on MacBook Air. (Sierra 10.12.6)

Question

Email not working following update on MacBook Air. (Sierra 10.12.6)

It still works on my iPad. On the MacBook I deleted then tried to reinstate but get the message stating this email id is no longer available. Have just received an email from Apple telling me that all mail from my user id mailbox will now go to the non working email. ( very helpful ).

Have spent hours on the Apple support site but we simply go round in circles to no avail. Their latest suggestion is to set up a google mail account. Before I change everything over to Google I would be grateful for any suggestions.

MacBook Air, macOS Sierra (10.12)

Posted on Jan 31, 2018 6:54 AM

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Answer 1

Eric Root

Level 10

685,221 points

Jan 31, 2018 6:21 PM in response to granleigh1971

You are welcome. Booting into the Safe Mode resets a lot and may be required from time totem.

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Answer 2

Eric Root

Level 10

685,221 points

Feb 1, 2018 9:29 AM in response to granleigh1971

Try the Etrecheck report. It can't hurt.

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Answer 3

Eric Root

Level 10

685,221 points

Feb 1, 2018 9:13 AM in response to granleigh1971

You are welcome. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply.

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Answer 4

Eric Root

Level 10

685,221 points

Jan 31, 2018 9:44 AM in response to granleigh1971

Is this your iCloud e-mail address?

Have you tried using it in another admin user account? Have you tried the Safe Mode?

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 5

Jan 31, 2018 10:59 AM in response to Eric Root

Hi Eric,

thanks for your speedy reply. It worked immediately in safe mode and on switching back it still works, so far then all is well and there has been no need to download your program.

if it does fail again then of course I will try it.

Bill

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Answer 6

Feb 1, 2018 8:33 AM in response to Eric Root

Thank you again, I did run the etrecheck but I regret it meant nothing to me. Do you want me to send the report on to you? This email I'd works on this iPad but now neither this or my other Apple ID works on the MacBook.

Apple support set up a Gmail a/c on my behalf and this still works.

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Answer 7

Feb 1, 2018 7:28 AM in response to Eric Root

Thanks Eric,

But unfortunately this worked only once. I find this very mysterious.

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Email not working following update on MacBook Air. (Sierra 10.12.6)

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