Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unauthorized Subscription

I just received an email that a subscription was purchased that I did not authorized. How do I cancel and get my funds back?

Posted on Jan 31, 2018 9:35 AM

Best reply

tluevano

Level 4

1,115 points

Posted on Jan 31, 2018 9:37 AM

Who's the email from? Does it match your billing info in any way shape or form? Can you see the charge on your bank?

View, change, or cancel your subscriptions - Apple Support

THis article will help you locate and cancel it if it's a true subscription but to get money back you need to contact iTunes support. Again, this may be a phishing attempt.

View in context

Similar questions

2 replies

Best reply

tluevano

Level 4

1,115 points

Jan 31, 2018 9:37 AM in response to sarahfromargyle

Who's the email from? Does it match your billing info in any way shape or form? Can you see the charge on your bank?

View, change, or cancel your subscriptions - Apple Support

THis article will help you locate and cancel it if it's a true subscription but to get money back you need to contact iTunes support. Again, this may be a phishing attempt.

Jan 31, 2018 9:36 AM in response to sarahfromargyle

Please see the Apple article below to help identify scam emails.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Unauthorized Subscription

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up