Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t make app purchases

I have family sharing. My kids are able to download apps. I can’t download apps. It tells me I can’t use the payment information. I have checked & all payment information is correct. We have used family sharing for years. We started getting iTunes charges that were not ours. I talked to itunes and our credit card company. Both suggested at the time we should cancel our card. We are now using the new credit card information. I am the only one that cant download apps. It tells me I can’t use this payment information. I have an iPhone 7 Plus ios 11.1.2

iPhone 7 Plus, iOS 11.1.2

Posted on Feb 1, 2018 10:04 AM

Reply
Question marked as Best reply

Posted on Feb 1, 2018 3:44 PM

Sammye68,


See if anything in the link below helps:


If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


Good luck.

1 reply

I can’t make app purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.