siri didn’t quite get that? problem setting up siri

Not able to setup ‘Hey siri’. Every time I try to set up it says ‘Siri didn’t quite get that. Try again’. Network connections are fine.

Posted on Feb 2, 2018 9:03 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2018 11:39 AM

Hello Komal11597,

Thank you for using Apple Support Communities. It's my understanding that you're unable to use Hey Siri on your iPhone. Checking your network connection was a great step! I'm happy to help.

Please follow the steps below:
  1. Go to Settings > Siri & Search and make sure that "Hey Siri" is on.
  2. Make sure that your device is face up. Placing your device face down disables "Hey Siri." If you have a Smart Cover on your iPad, it will disable "Hey Siri" if it's closed.
  3. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, you need to plug your device into power to use "Hey Siri." If you have an iPhone 6s and later, or an iPad Pro (12.9-inch) (2nd generation), iPad Pro 10.5-inch, or iPad Pro (9.7-inch), you don't need to plug your device into power to use "Hey Siri."

If "Hey Siri" still doesn't work, turn it off and back on again.

Get help with Siri on your iPhone, iPad, or iPod touch

Please let us know if the issue persists.

Have a great day!
1 reply
Question marked as Top-ranking reply

Feb 3, 2018 11:39 AM in response to Komal11597

Hello Komal11597,

Thank you for using Apple Support Communities. It's my understanding that you're unable to use Hey Siri on your iPhone. Checking your network connection was a great step! I'm happy to help.

Please follow the steps below:
  1. Go to Settings > Siri & Search and make sure that "Hey Siri" is on.
  2. Make sure that your device is face up. Placing your device face down disables "Hey Siri." If you have a Smart Cover on your iPad, it will disable "Hey Siri" if it's closed.
  3. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, you need to plug your device into power to use "Hey Siri." If you have an iPhone 6s and later, or an iPad Pro (12.9-inch) (2nd generation), iPad Pro 10.5-inch, or iPad Pro (9.7-inch), you don't need to plug your device into power to use "Hey Siri."

If "Hey Siri" still doesn't work, turn it off and back on again.

Get help with Siri on your iPhone, iPad, or iPod touch

Please let us know if the issue persists.

Have a great day!

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siri didn’t quite get that? problem setting up siri

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