Series 3 SS 42mm Apple Watch keeps Restarting!

Question

Level 1

16 points

Series 3 SS 42mm Apple Watch keeps Restarting!

Need help! Very frustrating!!

I am having the issue on my Series 3 SS 42mm. I have had this issue with my watch since the last update 4.2.2. My watch keeps restarting randomly also restarts when i try running apps like myfitnesspal and others. This started the same day of the update.

Anyone else having this problem? Is there a fix or suggestion?? Please share.

I have done most of the steps mention on a Apple Support such as restart both the watch and phone; unpair and set up as new, resetting, etc....and still the problem persist! Its very frustrating because I’ve never had these issues before on this watch and the previous version!

A friend told me his watch has same issues with his series 3 since last update and his watch was stable before too.

Please let me know if anyone has encountered this problem or know of a possible way to fix this.

Thanks

Posted on Feb 2, 2018 11:32 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Feb 3, 2018 5:34 AM in response to idonald

Hi

It is certainly not normal for your Apple Watch to restart unexpectedly.

Whilst I can't say why that has been happening, the following steps may help to stop if from happening again (check performance after each before moving on to the next):

Close certain apps and then restart (normally) both your iPhone and your Apple Watch:

Close all open apps on your iPhone and also close affected apps on your Apple Watch:
- If an app unexpectedly quits, stops responding, or won’t open - Apple Support
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Check for any known issues with affected third-party apps by consulting the developers' support resources and/or contacting the developers.

Having followed the previous steps, unpair and re-pair your Apple Watch again

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch again.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Test by changing notification settings and/or by removing watch face complications and third-party apps:

Turn off notifications for third-party apps and test performance after re-enabling them one at a time:
- On your iPhone, in the Watch app, go to: My Watch (tab) > Notifications.
- See and respond to notifications
Remove watch face complications and monitor performance as you add them back:
- Change the watch face on your Apple Watch - Apple Support
Remove third-party apps from the Dock and/or remove them completely from your Apple Watch and then monitor performance after adding them back, one at a time.

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

US: Apple Watch Service Answer Center - Apple Support
Elsewhere: Apple - Support

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Answer 2

RDustinC

Level 1

14 points

Mar 2, 2018 7:45 PM in response to Jonathan UK

Yo Jonathan, your cut-n-paste answer is NOT HELPING. There is something clearly wrong with the software. Mine reboots every 5 minutes or less.

I've rebooted, wiped, reinstalled, nothing works.

I've googled out the wazoo, and just see Jonathan's solution everywhere. Newsflash, it's not working!

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Answer 3

idonald Author

Level 1

16 points

Mar 2, 2018 7:54 PM in response to RDustinC

RDustinC

You are right! That message is from a bot and post everywhere. There is a recent update that came out last weekend for the Apple Watch and iPhone. I updated my iPhone first with the new iOS, then updated all the apps. Next, I ran the Apple Watch update from my phone.

All is working now and no more crashing or rebooting is happening. I also, turn off all the app notification that I did not need especially for old apps. The culprit is somewhere in an outdated/incompatible app on your phone and the notification services. Start by turning off (disable) all notifications on your watch, using the Watch app and see if the issue persist. If it doesn't, there's your issue, problem and focus for a fix. If it still crashes after doing that, then it is definitely something wrong with the watch. Hope this information helps. The new iphone/watch update pretty much solved the issue for me. No more restarting...Hallejuah!!

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Series 3 SS 42mm Apple Watch keeps Restarting!

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