My macbook pro connects to the wifi but won’t load any page.

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Level 1

15 points

My macbook pro connects to the wifi but won’t load any page.

I don’t know what to do anymore.

I tried resetting my modem and it works fine on my iPhone but my computer cannot access the internet, the pages loads 1/4 and then freezes there.

I did try to connect with other wifis but the problem seems to be with my computer. Need help please.

I can’t use any other service which depends on connection with internet like email or Spotify, it says that I have no access at all to internet.

Model: MacBook Pro 13 inch mid 2014

Posted on Feb 4, 2018 10:18 AM

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Answer 1

Top-ranking reply

Tesserax

Level 10

158,658 points

Feb 5, 2018 9:20 AM in response to RohFurtado

Give Wireless Diagnostics a try: macOS Sierra: Use Wireless Diagnostics - Apple Support

If that still doesn't help, try the following on your Mac, in order, until (hopefully) the connectivity issue is resolved:

Create a New User Account
- System Preferences > Accounts
- Click "+" to add a new account.
- Log off, and then, log back on with the new user account.
- Try connecting to a Wi-Fi network with your Mac's AirPort.
- If this resolves the problem, there may be something amiss with your current profile and will require further troubleshooting.
If this does not resolve the problem, go ahead and log back into your normal account and go on to the next step.
Delete AirPort Keychain Entries
Launch the "Keychain Access" application, located in Applications/Utilities.

In the left-side window, select "login" under Keychains and "Passwords" under Category.

Click on the "Kind" filter at the top and look for any "AirPort network password" entries...and delete them.

Close Keychain Access.
Delete & Add Back Preferred Network(s)
- System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
- Delete all entries under "Preferred Networks."
- Click on OK.
- System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
- Add the preferred network(s) using the "+" button.
- Click on OK.
- Restart or log out, and then, back in.
  If it works, then you are done.
If not, go on to the next step.
Move System Configuration Files
- Quit any applications that are currently using Wi-Fi.
- Turn off Wi-Fi from the Wi-Fi icon on the macOS / OS X menu bar.
Open Finder > Go > Go To Folder
- In the "Go to the folder" window, enter:/Library/Preferences/SystemConfiguration/
- Locate and select the following files:
  Note: Files are macOS / OS X version specific, not all the following files are used in each version.
  com.apple.airport.preferences.plist
  
  com.apple.network.eapolclient.configuration.plist
  
  com.apple.wifi.message-tracer.plist
  
  NetworkInterfaces.plist
  
  preferences.plist
- Move any matching files to the macOS / OS X Desktop. You can place them all in a folder as a backup. The "missing" files will be rebuilt after restarting the Mac.
- Reboot the Mac.
- Re-enable Wi-Fi from the Wi-Fi icon on the macOS / OS X menu bar.