ColorSync Utility locks up and won't open

When I click on ColorSync in applications it freezes up I get the spinning color wheel until I force quit. I can drag a graphic to the ColorSync logo in the dock and it will open, but I do not have the options available in the top bar as I should. With a graphic open, if I click on File-New Window, ColorSync locks up and I have to force quit again. I can't get anywhere with the application. I am having color profile problems and do not have the Profile First Aid option since the application constantly freezes up and I can't get anywhere. Please help!


I am using OS X El Capital 10.11.6.

Posted on Feb 5, 2018 9:11 AM

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Feb 5, 2018 9:34 AM in response to pfrom washington

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.





Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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ColorSync Utility locks up and won't open

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