Homepod setup fails: WPA/WPA2 Error

Update: Got it to work by resetting homepod and going into the WIFI info screen and switching both auto-join and auto login to off. Went back to the setup and got past that incompatible screen. Not sure why having both those switched on would do anything.

Hours on Apple Support with no answer, even from “senior level” techs. Promised a call-back in 48+ hour’s. Searched forums & found the “turn offf Auto-join & Auto-login settings” solution. After turning off those settings I reset my Home Pod with a long hold on the central button & voila! Immediate successful set up. Give it a try.

What about disabling either the 2.4 or 5G network before trying once more. If the router has an option for Wireless Isolation this should be disabled.

tt2

OK can you try going to the Settings app and then tap Wi-Fi and tap on your current network and tap "Forget This Network". Then re-join the network and enter your password. They retry HomePod setup. Does it work now?

I may have solved this very frustrating issue... I have an iPhone X which would not connect to HomePod due to "Wifi Incompatibility".

Long story short, simply restore your iPhone from iTunes and after doing so it should connect just fine. Worked for me! Make sure to back-up first though. This problem seems to be due to a software issue on the iPhone.

I had the same issue with my iPhone 6s (on latest version of iOS). I tried using my iPad Pro and it worked fine. Appears that it may have more to do with the device you use to set up than with the WiFi you are using (of course both my devices are connected to the same WiFi network).

go-to Wi-Fi Settings, turn off Auto-Login and Auto-Join, this works all the time for me.

Hey to anybody that's seen this issue, do you by chance have a security app called Lookout installed on your iPhone? Removing that app may be another way to fix this issue.

The Apple Tech Support guy (who has been excellent btw) just called me back to say that he's just solved a similar problem: HomePod won't setup via iPhone X but when they switched to an iPhone 8 they had instant success - so it sounds like somehow the iPhone X is to blame... bizarre.

If I wasn't so busy right now, I'd try it this evening - but we have to watch as much stuff as possible from our dying Sky box before the engineer replaces it with a new one tomorrow 🙂

Modern life, eh?

PROBLEM SOLVED

I had this exact same Homepod setup issue and solved it simply by unplugging then re-plugging my Homepod. Then I went into my iPhone WiFi settings and scrolled to the bottom and turned off Ask to Join Networks. Then I selected the network to which I'm attached where inside there I turned off Auto-Join and Auto-login.

Homepod setup then started and now I'm enjoying some wonderful sounds of music.

NOTE: As a first step it might not be necessary to unplug and re-plug your Homepod but that's what I did so I included that first step. Also, I noticed my iPhone had quickly switched on Auto-Join so you might want to double-check to make sure Auto-Join is switched off.

Enjoy your marvelous new Apple Homepod!!!

Glenn

So for the full solution you should deleteLookout, then go to Wi-Fi settings and tap your network and choose Forget This Network, and then rejoin your Wi-Fi network. That should let HomePod setup work with your network.

Hi! I had the same problem and after two days getting crazy I finally succeed. This is what I did:

1. Place the Homepod with no objects close

2. Make sure that you have downloaded Apple Music and Homekit

3. Make sure that "Hey Siri" is on

4. Turn on wifi and bluetooth

I did all the above and voila!

Your router can have WPA2 Personal or WPA2 Enterprise settings.

Setup at Home?

Make /Model of router?

As markbyrn discovered, go to Wi-Fi settings and tap on your Wi-Fi network name and then turn off Auto-Login. That should fix this.