Late 2011 Macbook Pro Shuts Down at Processing Bar
I have a late 2011 13-inch Macbook Pro running El Capitain. 500GB drive, 4GB memory currently. It's very out of warranty. About a month ago, it started running hot. I took it to the Genius Bar, where it got a cleaning, and the technician suggested I upgrade the RAM through a 3rd party vendor. I ordered compatible RAM, installed it, so far, so good.
About a week after that, apps start quitting on me, especially web browsers. At first, I thought I needed to update software. But: a new installation of the latest OSX wouldn't install, updates to El Capitan wouldn't install, AND I couldn't back up through time machine. I immediately copied anything I cared about to an external drive. I dragged and dropped since other options weren't working. I re-installed or removed the web browsers experiencing kernel panics, but they continued. (I also have Malware Bytes and ran it a few times; no issues there.)
The crashes continued. I thought I must have bad RAM. I had been traveling when I'd installed the new RAM, so I got my old RAM shipped back to me and ordered the appropriate screwdriver. By the time everything arrived, the Mac wouldn't start up -- it shut down during startup about 3/4 through the processing bar. I replaced the new RAM (8) with the old RAM (4). It didn't help.
I then tried disk utility through Recovery Mode. The volume Macintosh HD couldn't be repaired. I tried reinstalling El Capitan onto Macintosh HD. There was an error preparing the update. I Restored the volume Macintosh HD to a 1 TB external drive. I then tried fsck commands, which also resulted in messages saying that Macintosh HD couldn't be repaired (if I try to get to OS X from there, I get messages saying there will be a shut down in 3 seconds. Then it shuts down). I cannot start up in Safe Mode. It just jumps to the log in screen. I do not hit kernel panics logging in as a Guest User or when using Disk Utility. My hard drive has not been noisy, clicking, whirring, etc.
Here are my questions:
- I don't have another computer. I would like to avoid erasing the drive. Is my best option to get a USB, install El Capitan on that from Disk Utility (if that even works) and try to go from there?
- The only thing I care about on the drive are the most recent versions of 2 Word documents. Would they be accessible from the Restore I did? Should I take a disk image on a separate USB from the one I'd use for El Capitan? They're not worth spending hundreds on date recovery, I'd just like to save them if possible if I do end up having to wipe the disk, which I'm guessing is pretty likely. What gives me the best likelihood of recovering them?
I made a Genius Bar appointment but there are long wait times in my area so it won't be until the very end of next week. I'd really appreciate any insight.