Battery replacement privacy issue

It appears that an Apple technician cannot replace your iPhone's battery without being logged into your iPhone at the time, which means that a stranger has full access to your analytic and personal data when you aren't even present. And while the technician may claim that no employee in the store ever looks at your data, I see no mechanism in place that would actually prevent it from happing.


If Apple want to live up to its reputation of caring about user privacy, why not simply have an alternate password for diagnostics only, which you can give to the technician?

iPhone 6, iOS 10.2.1

Posted on Feb 9, 2018 3:42 PM

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Question marked as Top-ranking reply

Posted on Feb 9, 2018 4:48 PM

If you are concerned about privacy, then follow the advice provided by y_p_w, and back up your device to iCloud or iTunes (Back up your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support), then you would erase it (Settings>General>Reset>Erase All Content & Settings).


Once you got it back, you would restore it to the backup you made: Restore from an iCloud or iTunes backup - Apple Support


Best of luck,


GB

15 replies
Question marked as Top-ranking reply

Feb 9, 2018 4:48 PM in response to macusercali

If you are concerned about privacy, then follow the advice provided by y_p_w, and back up your device to iCloud or iTunes (Back up your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support), then you would erase it (Settings>General>Reset>Erase All Content & Settings).


Once you got it back, you would restore it to the backup you made: Restore from an iCloud or iTunes backup - Apple Support


Best of luck,


GB

Feb 9, 2018 4:13 PM in response to macusercali

You're free to back up your iOS setup to iTunes, restore it to factory settings, and hand you phone to them. Then restore that when you get it back. All they really need is your serial number.


You really think they have enough time to go snooping through your stuff? They're busy enough as it is trying to replace millions of batteries under the promotion.

Feb 12, 2018 8:21 PM in response to y_p_w

y_p_w wrote:


Philly_Phan wrote:


y_p_w wrote:


Philly_Phan wrote:


And run your front tire over it in case Apple knows how to scrub the memory for deleted data.


They'll just send it to someone to hack into it because they really, really are desperate to see what you've got on your phone. That and the backdoor that Apple must be using to snoop on people without their knowledge. Maybe even snooping on your iCloud backups.

You've got point. Perhaps he should also run the phone through a meat grinder?


I totally understand that people have legitimate privacy issues. However, Apple has clear rules that they don't snoop on customers to see what they're doing. I mean - they wouldn't even help with the FBI when asked several times to unlock devices belonging to criminal suspects with subpoenas. I'd hope that Apple has proven that they can be trusted with a customer's privacy.

Personally I think it makes sense to have a current backup, and there isn’t a huge step from there to wiping the phone. Also, I personally do plan on pulling my sim, and putting it in my iPhone5 so I’ll have a phone. There is a slim chance that something will happen that would prevent me from getting my old phone back. It may be lost. It may be damaged during repair. Who knows? For that 1 in 1000 chance alone, I would feel better knowing the phone I never see again was wiped and that I don’t need to go buy a new sim.

Feb 12, 2018 7:44 PM in response to Philly_Phan

Philly_Phan wrote:


And run your front tire over it in case Apple knows how to scrub the memory for deleted data.


They'll just send it to someone to hack into it because they really, really are desperate to see what you've got on your phone. That and the backdoor that Apple must be using to snoop on people without their knowledge. Maybe even snooping on your iCloud backups.

Feb 12, 2018 7:47 PM in response to y_p_w

y_p_w wrote:


Philly_Phan wrote:


And run your front tire over it in case Apple knows how to scrub the memory for deleted data.


They'll just send it to someone to hack into it because they really, really are desperate to see what you've got on your phone. That and the backdoor that Apple must be using to snoop on people without their knowledge. Maybe even snooping on your iCloud backups.

You've got point. Perhaps he should also run the phone through a meat grinder?

Feb 12, 2018 8:05 PM in response to Philly_Phan

Philly_Phan wrote:


y_p_w wrote:


Philly_Phan wrote:


And run your front tire over it in case Apple knows how to scrub the memory for deleted data.


They'll just send it to someone to hack into it because they really, really are desperate to see what you've got on your phone. That and the backdoor that Apple must be using to snoop on people without their knowledge. Maybe even snooping on your iCloud backups.

You've got point. Perhaps he should also run the phone through a meat grinder?


I totally understand that people have legitimate privacy issues. However, Apple has clear rules that they don't snoop on customers to see what they're doing. I mean - they wouldn't even help with the FBI when asked several times to unlock devices belonging to criminal suspects with subpoenas. I'd hope that Apple has proven that they can be trusted with a customer's privacy.

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Battery replacement privacy issue

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