Trouble logging on to gogo wifi in the air.

I am able to connect to the gogo airborne wifi but the permissions page never comes up, and if I bring up the browser and try to go to the URL for gogo airborne inflight and the wifi signal strength is great but nothing. ever. comes. up. PLEASE bring back my sanity. Two loooong flights in a row now. I used to be able to connect with no problem. I have a gogo account

iPhone 6s Plus, iOS 10.2

Posted on Feb 9, 2018 11:29 PM

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1 reply

Feb 12, 2018 1:04 PM in response to Dolly.M

Hello Dolly.M,

Thanks for reaching out to the Apple Support Communities. I understand you're having some trouble connecting to a captive network, and I have some information that may help.

Have a look at the excerpt from the article below for some helpful troubleshooting steps.

Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch - Apple Support

If you cancel before you log in to the network

When you tap Cancel on the login screen, you disassociate the device from the captive Wi-Fi network.

If you joined the network from the Wi-Fi screen by tapping the User uploaded file button, a message says that the network isn't connected to the Internet. You can choose one of these options:

  • Without Internet dismisses the Welcome screen and turns off Auto-Login for the network. It keeps your device associated with the network and allows you to use the network in other ways.
  • Other Network dismisses the Welcome screen and disassociates your device from the network. It returns you to the Wi-Fi Settings screen where you can choose a different network.
  • Cancel returns you to the Welcome screen.


If you run into any trouble, please reach out again.
​Best Regards.

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Trouble logging on to gogo wifi in the air.

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