HEVC doesn't appear to be supported on my end. Help would be appreciated!

Question

HEVC doesn't appear to be supported on my end. Help would be appreciated!

I have a MacBook Pro Retina (mid 2012) on High Sierra, and an iPhone 6s Plus on iOS 11. I have video files ranging from 480p to 1080p all with roughly 30 FPS or less, encoded as HEVC. Both my iPhone and MacBook won't play the files. On my Mac, it's an unsupported file error, and on my iPhone, the video just won't render leaving me with a black screen and audio. They play just fine on my other non-apple devices. What could be going on?

MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on Feb 10, 2018 10:38 AM

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Answer 1

rccharles

Level 6

13,037 points

Feb 10, 2018 3:27 PM in response to Cyberpower678

Missed that "little" 😊 point. I agree. You should be able to view the vids. It appears apple removed references to mac hardware from the article. [ Published Date: Dec 6, 2017 ] See first post in the article below. References to a sentence I do not see in the article.

However, you are not alone.

HEVC 4k not supported on retina MBP

Give vlc a go. Others report it can play hevc.

R

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Answer 2

rccharles

Level 6

13,037 points

Feb 10, 2018 1:23 PM in response to rccharles

consider using:

https://www.videolan.org/vlc/features.html

R

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Answer 3

rccharles

Level 6

13,037 points

Feb 10, 2018 11:57 AM in response to Cyberpower678

Here is what apple is saying:

Using HEIF or HEVC media on Apple devices - Apple Support

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Answer 4

Feb 11, 2018 3:49 PM in response to rccharles

I think I figured out the problem. My HEVC encoding settings had a bad value. When I changed it, it magically started working on all of my devices. I guess I need to re-encode the bad encodes. :-)

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Answer 5

Feb 10, 2018 3:06 PM in response to rccharles

That's the exact article I came from. According to it, my devices should be able to play it no problems.

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HEVC doesn't appear to be supported on my end. Help would be appreciated!

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