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Can't install an OS on my macbook pro (2010)

I was given a macbook pro by my friend, who didn't remember any of the login info she set up so we wiped the laptop. from the OS X Utilities screen, all disks had been wiped, and when you go into the Reinstall OS X option, the only os it is providing as an option is el capitan, which is no longer in use anymore so consequently the install fails, saying "this item is temporarily unavailable; try again later", an never works. I don't know what else to do!

MacBook Pro, iOS 10.0.1

Posted on Feb 10, 2018 8:23 PM

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Posted on Feb 11, 2018 7:31 AM

a "Full Retail" 10.6.0 DVD is still available for US$20 on the Apple Online Store:


Mac OS X 10.6 Snow Leopard - Apple

Later versions are ONLY available by Download, which requires minimum 10.6.8 fully updated. So you need this one Installed (and updated) before you can make ANY additional progress.

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Question marked as Best reply

Feb 11, 2018 7:31 AM in response to nicolefrombuford

a "Full Retail" 10.6.0 DVD is still available for US$20 on the Apple Online Store:


Mac OS X 10.6 Snow Leopard - Apple

Later versions are ONLY available by Download, which requires minimum 10.6.8 fully updated. So you need this one Installed (and updated) before you can make ANY additional progress.

Feb 10, 2018 8:43 PM in response to nicolefrombuford

How To Do A Factory Reset


Selection A should be used on computers that came with Lion or later when factory new. These models had no disks included when new. Selection B is for Macs that came originally with Snow Leopard or earlier. These models shipped with Software Restore disks when new.

You will be using Selection B. This requires the original Software Restore disks that came with the computer.


A. Factory reset of your Mac - Apple Support

B. Factory Reset Your Pre-Lion Mac


Follow these instructions until you get to Step 5: Factory reset of your Mac - Apple Support. At Step 5 you will need a Snow Leopard DVD or the installer disc that came with the computer.


  1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came with your computer. Insert the disc into the optical drive and restart the computer. After the chime press and hold down the "C" key. Release the key when you see a small spinning gear appear below the dark gray Apple logo.
  2. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the hard drive entry from the left side list (un-dented entry - mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility main window. Set the number of partitions to one (1) from the Partitions drop down menu, click on Options button and select GUID, click on OK, then set the format type to MacOS Extended (Journaled), then click on the Apply button.
  3. When the formatting has finished quit Disk Utility. Proceed with the OS X installation and follow the directions included with the installer.
  4. If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall OS X, the computer restarts to a Welcome screen and asks you to choose a country or region. If you want to leave the Mac in an out-of-box state, don't continue with the setup of your system. Instead, press Command-Q to shut down the Mac. When the new owner turns on the Mac, the Setup Assistant will guide them through the setup process.

Can't install an OS on my macbook pro (2010)

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