Canon printer software not working with iMac

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Level 1

4 points

Canon printer software not working with iMac

I have a Canon MF8280CW (firmware uptodate) and a 27" iMac running macOS Sierra - 10.12.6. The printer works fine if I send a document from an iPad, but NOT from an iMac. The printer is definitely visible on the network (cross-checked IP addresses etc), but I think there must be an incompatibility in the printer driver software.

I have tried resetting the printer system, and I have removed all drivers from the Printer Library, prior to trying to re-add the printer. The add printer process is not quite right - the printer does not appear in the "default window" so I have to use the IP address which then moves the process forward. BUT when I press "ADD" it hangs, until I press "skip" and then it proceeds to add the printer. BUT IT DOESNT WORK FROM THE IMAC !

The same problem has arisen on an HP Printer in my son's room, though I have not tried as many things on the pairing of his Airbook and that printer. I am also having problems with my Time Capsule which is not recognised by the Airport Utility. Having a sense of humour failure !

Posted on Feb 11, 2018 9:47 AM

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Answer 1

Eric Root

Level 10

685,257 points

Feb 12, 2018 1:05 AM in response to Burtonit

Have you checked Canon's web site for a Sierra compatible driver? According to the page below, driver support ends at 10.11.

https://www.canondriversoftware.com/canon-imageclass-mf8280cw-driver/

You might be able to find a driver here.

Gimp - Print

HPIJS for Mac OS X

PrintFab

See pages 28 and 29. Using Airport Utility (page 29), I don’t see the options the manual says are there. I have done a reset and a full reset (page 28) many times and it has always straightened out the Time Capsule.

Time Capsule Manual

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