Frustration

Question

Frustration

The iTunes banner will not close out of my lock screen no matter what I do. I’ve shut down all apps and browsers and it will not remove itself. How can I fix this?

iPhone 8 Plus, iOS 11.2.5

Posted on Feb 11, 2018 2:43 PM

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Answer 1

Top-ranking reply

sberman

Level 10

273,828 points

Feb 11, 2018 2:46 PM in response to sethfromsanford

Might some external device (e.g., a car stereo) be connected to your iPhone using Bluetooth and attempting to access the iPhone's music?

If so, try turning off the iPhone's Bluetooth or otherwise addressing this connection.

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Answer 2

Feb 11, 2018 2:45 PM in response to sethfromsanford

Tap Settings > General > Reset > Reset All Settings

See if that makes a difference.

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Answer 3

zfJames

Level 4

2,726 points

Feb 11, 2018 2:45 PM in response to sethfromsanford

Restart your phone. I believe I documented a similar issue in an earlier post.

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Answer 4

ckuan

Level 10

120,932 points

Feb 11, 2018 2:46 PM in response to sethfromsanford

Connect to your computer iTunes and do a restore.

Read here: https://support.apple.com/en-us/HT201263

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Answer 5

zfJames

Level 4

2,726 points

Feb 11, 2018 2:49 PM in response to sethfromsanford

Is the issue the same as the one here: Music Appearing on iPhone Lock Screen? Yes, I did link to my own post, but I just want to clarify that we're discussing the same issue.

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