Youtube & YoutubeTV Navigation Freeze

Question

Level 2

169 points

Youtube & YoutubeTV Navigation Freeze

With this latest update of both Youtube apps the Navigation freezes when using the (Apple) iOS Remote app. The freezing of Navigation is random and the only way to un fix it is to restart AppleTV. Not sure if the bug is on the iOS app side or on the Youtube apps side ad both the Apple Remote app and the Youtube apps were updated at the same time.

I've tried using the feedback option on the Youtube app but it is limited just to preset feedback statements none of which pertains to letting them know the app's navigation is freezing up.

Anyone else experiencing this?

Posted on Feb 13, 2018 10:19 PM

Reply

Answer 1

Michael Teel Author

Level 2

169 points

Feb 16, 2018 12:50 PM in response to chasefromorlando

This is very helpful until they fix this bug.

Here is how to do this with he iOS app.

Double click the TV icon on the App. This will bring up all the running apps like on the iPhone. Swipe sideways to scroll to YouTube then then swipe up to close/quit the app.

Reply

Answer 2

Feb 14, 2018 3:15 PM in response to dsommerl

An update to the app has been released! Go to the App Store on your Apple TV, then to Purchases, and select the YouTube TV app. You should have an option to download an update. I updated mine a couple of hours ago and it hasn't froze yet.

Reply

Answer 3

dsommerl

Level 1

9 points

Feb 14, 2018 7:19 AM in response to Michael Teel

I committed to a YouTube TV subscription---the app on my Apple TV 4K is HORRIBLE. It is basically unusable--functions sporadically--often requires a reboot of the Apple or a delete and reload of the youtube TV app.

At the point of returning the apple TV and trying a Roku

As it stands now---I'm only using the Apple Tv as a streaming device (using the YOutube TV iphone app to control it)

Don't have a 4K TV or capable AVR for pass through anyway

Reply

Answer 4

Feb 14, 2018 11:43 AM in response to Michael Teel

This has been happening to me almost constantly. It seems like every other time I open the app, the navigation is frozen. This also happens to me with the regular AppleTV remote. If I force quit the YouTube TV app, then re-open, the navigation works.

Reply

Answer 5

dsommerl

Level 1

9 points

Feb 14, 2018 7:51 PM in response to chasefromorlando

FYI--I just chatted with a Google help guy who confirmed they have had a lot of reports concerning the freeze ups etc

He said they started in earnest around 2/12. That their engineers are aware and working to fix it

So--it does look like a google issue (as I figured)

He said they'd email once it's fixed

Does the apple TV 4K notify one of app updates (like the Mac and iphone)?

Reply

Answer 6

Michael Teel Author

Level 2

169 points

Feb 14, 2018 7:54 PM in response to dsommerl

I believe all AppleTVs iOS can be updated automatically. As far as the 3rd party apps. II believe most of the code for those are html based and sit on he web.

Maybe someone more knowledgable can speak up.

Reply

Answer 7

Michael Teel Author

Level 2

169 points

Feb 14, 2018 8:35 PM in response to chasefromorlando

So I punched the Solved button to fast. The problem still exists after deleting both apps and reinstalling them from App Store. With limited testing appears not to have solved bug. it still freezes up.

Can't see how to turn of the Solved switch.

I also find the navigation erratic when using them with the iOS Remote app.

In addition, I don’t like that Yourube has elimitnated the 10 sec forward & reverse buttons from appearing in the iOS Remote app. I’m assuming that was Youtube's doing as they still appear in all other apps on AppleTV.

Reply

Answer 8

dsommerl

Level 1

9 points

Feb 16, 2018 12:56 PM in response to Michael Teel

I had found that yesterday--does help for sure

To shut down the download stream--I just tell the apple TV to "sleep"--which involves going to settings scrolling down etc

By exiting the app--you have to then re activate (go to tv.youtubetv/activate) type in the code etc--a hassle

So I'm doing the sleep function

Is there a better-easier way to stop the data stream (for those of us trying to live within data caps from ATT)?

Reply

Answer 9

gtdelt

Level 1

8 points

Mar 1, 2018 6:53 PM in response to Michael Teel

I started my YouTube TV subscription today. I have been watching with my 4K Apple TV and live TV is constantly freezing on me. Has anyone heard of an ETA on a solution to this? I just downloaded the app today.

I did watch some on my phone and did not experience any freezing.

Reply

Answer 10

dsommerl

Level 1

9 points

Feb 14, 2018 1:06 PM in response to chasefromorlando

thanks

but how do you force quit the app?--when mine freezes--it won't function at all

Reply

Answer 11

dsommerl

Level 1

9 points

Feb 14, 2018 1:15 PM in response to dsommerl

Just figured it out

sure do hope they fix this instability--VERY annoying

Reply

Answer 12

Feb 16, 2018 12:47 PM in response to dsommerl

If you can get to the home screen, double click the TV icon on your remote and it will bring up the force quit screen like on your iPhone. Swipe up to exit the app.

Reply

Answer 13

Mar 18, 2018 6:10 PM in response to Michael Teel

I’m having the same issue. The remote app freezes only on the YouTube app

Reply

Youtube & YoutubeTV Navigation Freeze

Similar questions