Trusted phone number recovery/edit

Question

Level 1

9 points

Trusted phone number recovery/edit

Hello!

{ device: iPhone 8, OS version: 11.2.5 }

I'm trying to login to my apple ID on iPhone, but i dont have an access to my old trusted number and also i didnt logged in any other devices (including icloud website).

So i requested an account recovery with new phone number, and received SMS verification code. iPhone automatically pasted it in form, but then it said that verification code is not valid! I've manually tried to write it by myself, but got the same error message.

iPhone 8, iOS 11.2.5

Posted on Feb 14, 2018 12:05 AM

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Answer 1

Eric Root

Level 10

685,221 points

Feb 14, 2018 6:31 AM in response to sultankz

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

ckuan

Level 10

120,914 points

Feb 14, 2018 12:10 AM in response to sultankz

Read here: Two-step verification for Apple ID - Apple Support

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Answer 3

sultankz Author

Level 1

9 points

Feb 14, 2018 12:14 AM in response to ckuan

Seems like you dont understood my problem, apple sends me the verification code -> it recognized it and automatically filled up the form -> then it says that verification code is not valid! How it can be possible while this code was sent by apple? is it well known bug or i just misunderstood something?!

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