User profile for user: Eternal Novice
Eternal Novice Author
User level: Level 1
8 points

Safari url bar is dead

I'm on a 2014 Mac Air, updated to High Sierra (the bane of my life, the computer has never recovered). The problem is with Safari 11.0.3.


I don't know what's caused this new problem - it doesn't seem connected to any recent updates or other changes.


When I open a new Safari window, the default page should be Netflix. It's not - it's a set of icons for my few bookmarks.


User uploaded file


I enter an address into the url bar.


User uploaded file


I click Return. The end of the url is cut off; the window remains blank.


User uploaded file


There's no arrow or other obvious way to enter a url besides hitting Return, so I can't test alternatives.


Over to the left is a tab for Netflix.


User uploaded file


When I click on it, an episode of a Netflix series I haven't watched in about six months starts up, mid-episode.


I followed the advice I found in another thread here about Safari malfunctions:


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Did all that - restarted - no change. Safari is effectively dead.


One last factor: it seems like there's more than an "enter" arrow missing from the Safari screen, but I can't tell what. It just looks really empty.


I'd appreciate any advice!

MacBook Air (13-inch, Early 2014), macOS High Sierra (10.13.3)

Posted on Feb 15, 2018 1:26 PM

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Posted on Feb 15, 2018 1:55 PM

The end of the url is cut off; the window remains blank.


Try Safari/Preferences/Advance to make sure Smart Search Field has Show full website address checked.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.





Safe Mode - About El Capitan
 also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

View in context

Similar questions

11 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Feb 15, 2018 1:55 PM in response to Eternal Novice

The end of the url is cut off; the window remains blank.


Try Safari/Preferences/Advance to make sure Smart Search Field has Show full website address checked.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.





Safe Mode - About El Capitan
 also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply
User profile for user: Eternal Novice
Eternal Novice Author
User level: Level 1
8 points

Feb 20, 2018 6:02 PM in response to Eric Root

Wow, that was in there five times!


I've done the following since my last check-in:

- removed all five from my login items.

- removed two apps from my Mac - one that recently updated itself, the second newly installed

- cleared out the Safari cache again, including history.db files.


No real change - except that the page populated with my Favorites as well as the four bookmarks.


But: I fixed it at last. Turned out that resetting the NVRAM and SMC did the trick! And finally - FINALLY - Safari is back to normal. It opens to my home page, no weird second tab with an ancient Netflix show - all is finally well.


Eric, I can't thank you enough for all the hand-holding. Even though I stumbled on the fix myself, this was really educational. And your patience has been heartening. You're the best!

Reply
User profile for user: Eternal Novice
Eternal Novice Author
User level: Level 1
8 points

Feb 20, 2018 10:55 AM in response to Eric Root

Finally got to this! Thanks for the very clear instructions. I set up the new account, and Safari worked flawlessly. So I've downloaded Etrecheck.


Here's the report. Since I'm not entirely sure how this works, does it matter which problem I checked to start the analysis? Beachballing is an ongoing problem since the High Sierra upgrade, so I picked that one.


EtreCheck version: 4.0.3 (4A140)

Report generated: 2018-02-20 10:47:17

Download EtreCheck from https://etrecheck.com

Runtime: 5:01

Performance: Below Average


Problem: Beachballing

Description:

All apps are slow


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

MacBook Air (13-inch, Early 2014)

MacBook Air Model: MacBookAir6,2

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 ok

BANK 1/DIMM0

2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 566


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900


Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB 161.25 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 21 MB

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB


Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (86.73 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.79 GB (86.73 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface SAMSUNG_MDM67: SAMSUNG Modem

Interface SAMSUNG_MDM68: SAMSUNG Modem 2

Interface SAMSUNG_MDM69: SAMSUNG Modem 3

Interface SAMSUNG_MDM70: SAMSUNG Modem 4

Interface SAMSUNG_MDM71: SAMSUNG Modem 5

Interface SAMSUNG_MDM72: SAMSUNG Modem 6

Interface SAMSUNG_MDM73: SAMSUNG Modem 7

Interface SAMSUNG_MDM74: SAMSUNG Modem 8

Interface SAMSUNG_MDM75: SAMSUNG Modem 9

Interface SAMSUNG_MDM76: SAMSUNG Modem 10

Interface SAMSUNG_MDM77: SAMSUNG Modem 11

Interface SAMSUNG_MDM78: SAMSUNG Modem 12

Interface SAMSUNG_MDM79: SAMSUNG Modem 13

Interface SAMSUNG_MDM80: SAMSUNG Modem 14

Interface SAMSUNG_MDM81: SAMSUNG Modem 15

Interface SAMSUNG_MDM82: SAMSUNG Modem 16

Interface SAMSUNG_MDM83: SAMSUNG Modem 17

Interface SAMSUNG_MDM84: SAMSUNG Modem 18

Interface SAMSUNG_MDM85: SAMSUNG Modem 19

Interface SAMSUNG_MDM86: SAMSUNG Modem 20

Interface SAMSUNG_MDM87: SAMSUNG Modem 21

Interface SAMSUNG_MDM88: SAMSUNG Modem 22

Interface SAMSUNG_MDM89: SAMSUNG Modem 23

Interface SAMSUNG_MDM90: SAMSUNG Modem 24

Interface SAMSUNG_MDM91: SAMSUNG Modem 25

Interface SAMSUNG_MDM92: SAMSUNG Modem 26

Interface SAMSUNG_MDM93: SAMSUNG Modem 27

Interface SAMSUNG_MDM94: SAMSUNG Modem 28

Interface SAMSUNG_MDM95: SAMSUNG Modem 29

Interface SAMSUNG_MDM96: SAMSUNG Modem 30

Interface SAMSUNG_MDM97: SAMSUNG Modem 31

Interface SAMSUNG_MDM98: SAMSUNG Modem 32

Interface SAMSUNG_MDM99: SAMSUNG Modem 33

Interface SAMSUNG_MDM100: SAMSUNG Modem 34

Interface SAMSUNG_MDM101: SAMSUNG Modem 35

Interface SAMSUNG_MDM102: SAMSUNG Modem 36

Interface SAMSUNG_MDM103: SAMSUNG Modem 37

Interface SAMSUNG_MDM104: SAMSUNG Modem 38

Interface SAMSUNG_MDM105: SAMSUNG Modem 39

Interface SAMSUNG_MDM106: SAMSUNG Modem 40

Interface SAMSUNG_MDM107: SAMSUNG Modem 41

Interface SAMSUNG_MDM108: SAMSUNG Modem 42

Interface SAMSUNG_MDM109: SAMSUNG Modem 43

Interface SAMSUNG_MDM110: SAMSUNG Modem 44

Interface SAMSUNG_MDM111: SAMSUNG Modem 45

Interface SAMSUNG_MDM112: SAMSUNG Modem 46

Interface SAMSUNG_MDM113: SAMSUNG Modem 47

Interface SAMSUNG_MDM114: SAMSUNG Modem 48

Interface SAMSUNG_MDM115: SAMSUNG Modem 49

Interface SAMSUNG_MDM116: SAMSUNG Modem 50

Interface SAMSUNG_MDM117: SAMSUNG Modem 51

Interface SAMSUNG_MDM118: SAMSUNG Modem 52

Interface SAMSUNG_MDM120: SAMSUNG Modem 53

Interface SAMSUNG_MDM121: SAMSUNG Modem 54

Interface SAMSUNG_MDM122: SAMSUNG Modem 55

Interface SAMSUNG_MDM123: SAMSUNG Modem 56

Interface SAMSUNG_MDM124: SAMSUNG Modem 57

Interface SAMSUNG_MDM125: SAMSUNG Modem 58

Interface SAMSUNG_MDM126: SAMSUNG Modem 59

Interface SAMSUNG_MDM127: SAMSUNG Modem 60

Interface SAMSUNG_MDM128: SAMSUNG Modem 61

Interface SAMSUNG_MDM129: SAMSUNG Modem 62

Interface SAMSUNG_MDM130: SAMSUNG Modem 63

Interface SAMSUNG_MDM131: SAMSUNG Modem 64

Interface SAMSUNG_MDM132: SAMSUNG Modem 65

Interface SAMSUNG_MDM133: SAMSUNG Modem 66

Interface SAMSUNG_MDM134: SAMSUNG Modem 67

Interface SAMSUNG_MDM135: SAMSUNG Modem 68

Interface SAMSUNG_MDM136: SAMSUNG Modem 69

Interface SAMSUNG_MDM137: SAMSUNG Modem 70

Interface SAMSUNG_MDM138: SAMSUNG Modem 71

Interface SAMSUNG_MDM139: SAMSUNG Modem 72

Interface SAMSUNG_MDM140: SAMSUNG Modem 73

Interface SAMSUNG_MDM142: SAMSUNG Modem 74

Interface SAMSUNG_MDM143: SAMSUNG Modem 75

Interface SAMSUNG_MDM144: SAMSUNG Modem 76

Interface SAMSUNG_MDM145: SAMSUNG Modem 77

Interface SAMSUNG_MDM148: SAMSUNG Modem 78

Interface SAMSUNG_MDM150: SAMSUNG Modem 79

Interface SAMSUNG_MDM151: SAMSUNG Modem 80

Interface SAMSUNG_MDM152: SAMSUNG Modem 81

Interface SAMSUNG_MDM153: SAMSUNG Modem 82

Interface SAMSUNG_MDM154: SAMSUNG Modem 83

Interface SAMSUNG_MDM155: SAMSUNG Modem 84

Interface SAMSUNG_MDM156: SAMSUNG Modem 85

Interface SAMSUNG_MDM158: SAMSUNG Modem 86

Interface SAMSUNG_MDM160: SAMSUNG Modem 87

Interface en4: Thunderbolt Ethernet

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: iPhone

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 142.87 GB available

iCloud Status: one pending file


System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 5 days

System Load: 15.52 (1 min ago) 62.70 (5 min ago) 40.60 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled
Versions
SystemLatestInstalled
Gatekeeper2018-01-222018-01-30
XProtect2018-01-162018-01-12
Malware Removal Tool2018-02-132018-02-14


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.carbonite.launchd.monitor.plist

Executable: /Applications/Carbonite.app/Contents/Resources/monitor/carbonite_monitor.py

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.carbonite.launchd.daemon.plist

Executable: /Applications/Carbonite.app/Contents/MacOS/CarboniteDaemon

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Applications/Smart Switch/SmartSwitch.app

[Not Loaded] ssudmdmcontrol.kext (1.4.45 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (1.4.45 - SDK 10.6)

[Not Loaded] ssuddrv.kext (1.4.45 - SDK 10.6)

[Not Loaded] ssudmtp.kext (1.4.45 - SDK 10.5)

[Not Loaded] ssudserial.kext (1.4.45 - SDK 10.6)

[Not Loaded] ssdumdrv.kext (1.3)

/Library/Extensions

[Loaded] com.malwarebytes.mbam.rtprotection.kext (3.1 - SDK 10.12)

[Loaded] Seagate Storage Driver.kext (5.2.7 (26999) - SDK 10.4)

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.2.7 (26999) - SDK 10.4)

[Loaded] SeagateLeafPowSecDriver_10_5.kext (5.2.7 (26999) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (5.2.7 (26999) - SDK 10.4)

/System/Library/Extensions

[Not Loaded] jawbone.kext (1.1.2 - SDK 10.7)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 181 Apple tasks
[Running] 100 Apple tasks


System Launch Daemons:

[Not Loaded] 33 Apple tasks
[Loaded] 180 Apple tasks
[Running] 119 Apple tasks


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-10)
[Running] com.carbonite.launchd.status.plist (Carbonite - installed 2017-11-20)
[Running] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2017-08-10)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-24)


Launch Daemons:

[Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2018-01-29)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-10)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)
[Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-03-16)
[Loaded] com.carbonite.installhelper.plist (Carbonite - installed 2017-11-20)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-12-04)
[Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-09-01)
[Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-09-01)
[Running] com.carbonite.launchd.daemon.plist (? c6a8098e - installed 2017-11-20)
[Loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2018-01-24)
[Other] com.carbonite.launchd.monitor.plist (? 661f85a0 - installed 2017-11-20)
[Loaded] com.carbonite.launchd.watcher.plist (Carbonite - installed 2017-11-20)


User Login Items:

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-21)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

fuspredownloader Application

(~/Library/Application Support/.FUS/fuspredownloader.app)

BlinkkLauncher SMLoginItem (Mac App Store - installed 2017-11-04)

(/Applications/Blinkk.app/Contents/Library/LoginItems/BlinkkLauncher.app)

EvernoteHelper SMLoginItem (Mac App Store - installed 2018-02-11)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

AirDroidHelper SMLoginItem (Sand Studio - installed 2018-02-01)

(/Applications/AirDroid.app/Contents/Library/LoginItems/AirDroidHelper.app)


Internet Plug-ins:

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

Silverlight: 5.1.50901.0 (installed 2017-12-04)

QuickTime Plugin: 7.7.3 (installed 2018-02-03)

Flash Player: 27.0.0.183 (installed 2017-12-04)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)

FlashPlayer-10.6: 27.0.0.183 (installed 2017-12-04)


3rd Party Preference Panes:

Flash Player (installed 2017-10-20)

Seagate Dashboard for Mac OSX (installed 2016-12-01)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
com.apple.Safari.History (2)Apple94
CarboniteDaemon34
firefox20
plugin-container (2)6
WindowServerApple6


Top Processes by Memory:

Process (count)SourceRAM usage
firefox436 MB
thunderbird256 MB
mdworker (24)Apple184 MB
plugin-container (3)147 MB
com.apple.WebKit.WebContent (3)Apple110 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple36 MB3 MB
firefox3 MB49 KB
netbiosdApple404 KB248 KB
thunderbird458 KB29 KB
DropboxDropbox, Inc.164 KB202 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
com.apple.Safari.History (2)Apple45
thunderbird8
firefox4
AddressBookSourceSyncApple4
sandboxdApple1


Virtual Memory Information:

Available RAM666 MB
Free RAM27 MB
Used RAM3.35 GB
Cached files638 MB
Swap Used1.05 GB


Software Installs (past 30 days):

NameVersionInstall Date
GIPHY CAPTURE3.82018-01-27
Avid Cloud Client Services2.3.02018-01-29
Avid Application Manager17.8.163452018-01-29
Alinof Timer4.1.22018-01-30
Evernote6.13.32018-02-11
OneDrive17.3.72942018-02-11
Todoist7.0.112018-02-15


Diagnostics Information (past 7 days):

2018-02-20 07:47:40 fud Crash

objc_msgSendselectorname:respondsToSelector:

2018-02-15 13:01:52 Safari.app Hang


End of report

Reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Feb 20, 2018 2:54 PM in response to Eternal Novice

It appears to be 3rd party software that you are using. You have a lot of things installed that I don't recognize, so I'd be guessing. Try quitting everything but Safari and see if there is an improvement. If there is, open the applications one at a time and test.


Most posters recommend not using cleaning programs. They can destroy normal computer operations.


CleanMyMac3 Uninstall


Check for associated parts and pieces using these programs.


EasyFind – Spotlight Replacement



Find Any File

Reply
User profile for user: Eternal Novice
Eternal Novice Author
User level: Level 1
8 points

Feb 16, 2018 5:16 PM in response to Eric Root

This is interesting. I haven't had time to troubleshoot as you suggest, Eric. But when I opened Safari today, one thing has changed: the reload circular arrow has re-appeared on the right side of the address bar.


So when I enter a url and hit Return, it still doesn't do anything. If I follow that up by hitting the reload arrow, it does go to the site I want.


It's a two-step process instead of the usual single step, but at least Safari is usable now.


And you were right: under Preferences, the option to show the full address was unchecked. There ya go.


Maybe I just sit around everything will gradually heal itself. 😁

Reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Feb 16, 2018 5:42 PM in response to Eternal Novice

So when I enter a url and hit Return, it still doesn't do anything. If I follow that up by hitting the reload arrow, it does go to the site I want.


I see that occasionally. Some other things to try.


Safari can’t open a website


Safari – slow page loads


Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues


Safari doesn't load a page or webpage items are missing



Web Content not responding

Reply
User profile for user: Eternal Novice
Eternal Novice Author
User level: Level 1
8 points

Feb 20, 2018 3:26 PM in response to Eric Root

Eric, I closed everything and re-opened Safari. No joy - it's as screwed up as ever.


In your estimation, is it worth the time to delete one 3rd-party app after another to see if it fixes the problem? Or at this point is it a better investment of my time to visit the genius bar?


I do have one app in mind that I installed very shortly before the problem kicked up, so I'll dump that as an experiment. With so many others that have gotten along very happily with Safari up until now, I'm reluctant to start down that road.


Re that last point, I want to be sure I understand: do you get the impression Clean My Mac might be the culprit, or are you just advising in general that I get rid of it?


I really appreciate your sticking this out with me. Thanks very much.

Reply

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Safari url bar is dead

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