I am trying to restore my daughter's iPad mini because I am getting the white screen with the apple logo. I finally got it to the screen where it asks me to plug it into iTunes. But once I click restore, I get a pop up, asking me to open a file on my computer? I do not have the iPad backed up, and it won't let me skip this step. What do I do?
null-OTHER, iPad Mini 2
FYI, please read Writing an effective Apple Support Communities question.
Forget Passcode or Restore Device
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple
How to erase your iOS device & then set it up as a new device or restore it from backups
If the above doesn’t work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6. 1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave one end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
After clicking restore, a pop up asks me to open file on my computer
