Only the carrier that locks the iPhone can officially unlock, not Apple or anyone.
You have to ask T-Mobile and if you qualify. (Your friend should do it for you since you're not their customer)
If you and the friend both go to an Apple Store or official authorized Apple service provider
with the phone, they may (or not) be able to help you out. ~ IF the iPhone has an 'Activation
Lock' based on some action done without correct set-up -- to give or sell the iPhone, they
may be able to help resolve the issue. Proof of ownership (original bill/sale) may be needed.
Online, without much more information, that's the best I can do. Someone else may have
a go at trying to guess or suggest another path to try, which may or may not resolve this.
Good luck & happy trails! 🙂
IF the cellular service provider has looked into the phone directly and said
this issue is an Apple one, not theirs, the problem may be due to incorrect
preparation for a new user to set up the unit for another account.
And a new user of an Apple product such as this would require them to use
an Apple ID; to get their own and use it, if that isn't already in existence.
Apple ID - Official Apple Support
Learn how to set up and use your Apple ID. Find all the topics,
resources, and contact options you need for Apple ID.
https://support.apple.com/apple-id
Usually ahead of handing off, giving, selling, an iOS Device where an AppleID
is involved (due to online activities, billings, and histories, etc) see this article:
• What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
{When you erase your iPhone, iPad, or iPod touch,
Find My iPhone and Activation Lock is turned off.}
*When you tap 'Erase All Content and Settings', it completely erases your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services. Your content won't be deleted from iCloud when you erase your device.
Also: Learn about Find My iPhone Activation Lock.
IF the issue with the iPhone isn't the cellular carrier's own lock (or proprietary SIM)
the problem may be an Activation Lock or other setup requirement before re-use.
Good luck & happy trails! 🙂
My frend Leonid Roytblat, gave me his dother cellphone. And it’s locked by T-Mobile. We have meid number, imei number, iccid number, sn. After conversation with T-Mobile company, they referred us to apple service and supporting. Whate can I do?
