I cannot update from MacOS 13.3.1 to 13.3.3

Question

Level 1

4 points

I cannot update from MacOS 13.3.1 to 13.3.3

Hello,

I have Early 2014 MacBook Air with High Sierra 13.3.1 and my problem is as stated in the title, I cannot update any further from 13.3.1.

It started with 13.3.2 release. I tried a several times from Mac App Store to update yet it always ended it same. Downloaded update from scratch, asked me to restart it and after I approve the restart request, it tried to install yet an abruptly opened OS again told me the famous "You system did not update". I tried to update with combo package yet nothing different happened.

I decided to wait to 13.3.3 since I couldn't find any solution to it and hoped Apple would solve my issue. But here I am! After nearly a month after 13.3.3 release and still on 13.3.1.

I tried combo packages.
I tried combo packages from external HDD.
I tried App Store download at least 6 times maybe more.
I tried safe mode.
I do not have replaced SSD.
I deleted parallel desktop because someone mentioned it.
I deleted Little Snitch because someone mentioned it.
I normally use US keyboard and system language yet my original purchase from Turkey so switched Turkish

For making it clear, It never installs the update! This is not a boot loop after install. My MacBook Air simply does not update any further than 13.3.1.

Posted on Feb 16, 2018 2:02 PM

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Answer 1

Feb 16, 2018 3:38 PM in response to CgtyKy

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Feb 16, 2018 3:36 PM in response to CgtyKy

Make a new user with admin privileges and try to update that way.

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Answer 3

CgtyKy Author

Level 1

4 points

Feb 16, 2018 9:48 PM in response to KiltedTim

Yeah. 10.3.1. to 10.3.3.

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Answer 4

CgtyKy Author

Level 1

4 points

Feb 16, 2018 10:00 PM in response to Allan Eckert

EtreCheck version: 4.0.2 (4A133)

Report generated: 2018-02-17 08:54:16

Download EtreCheck from https://etrecheck.com

Runtime: 7:20

Performance: Below Average

Problem: No problem - just checking

Major Issues:

Anything that appears on this list needs immediate attention.

Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

MacBook Air (13-inch, Early 2014)

MacBook Air Model: MacBookAir6,2

1 1,4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 317

Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Drives:

disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB 239.98 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 19 MB

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 521 MB

disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB

disk2 - JMicron JMS567 1.00 TB

External USB 480 Mbit/s

disk2s1 - C*****6 (UFSD_NTFS) 1.00 TB

Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (8.00 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 250.79 GB (8.00 GB free)

APFS

Mount point: /private/var/vm

disk2s1 - C*****6 1.00 TB (302.76 GB free)

UFSD_NTFS

Mount point: /Volumes/C*****6

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: iPhone

Interface en2: Bluetooth PAN

iCloud Quota: 19.62 GB available

System Software:

macOS High Sierra 10.13.1 (17B1003)

Time since boot: About 11 hours

System Load: 4.33 (1 min ago) 2.71 (5 min ago) 2.22 (15 min ago)

Security:

Versions
System	Latest	Installed	Status
Gatekeeper	135	135	Anywhere
XProtect	2098	2098
Malware Removal Tool	1.29	1.29
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.arubanetworks.vpnservice.plist

Executable: /Applications/Virtual Intranet Access.app/Contents/MacOS/VPNServiceDaemon