activation lock apple id @gmail incorrect apple id need @icloud

Activation lock suddenly appeared in my iphone 6 plus. To restore I need to sign in with the associated apple id which is @gmail.com. When I put in the password I get the error incorrect apple id / password. I also tried my @icloud.com email but it won't let me use it, same error.

I log in to my icloud account in my computer and I can see the apple id is @icloud.com, and the primary email account to get notifications is the @gmail.com

I can be reached at both accounts according the apple id settings.

I tried to reset the password for the @gmail.com account as an apple id, I get an error that this email is not an apple id!!!

How can I unlock it if apparently the associated apple id "@gmail.com" is not even an apple id!!!

Thanks for your help.

iPhone 6 Plus

Posted on Feb 19, 2018 7:12 PM

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Question marked as Top-ranking reply

Posted on Feb 19, 2018 8:32 PM

Take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

3 replies
Question marked as Top-ranking reply

Feb 19, 2018 8:32 PM in response to nancyamorales

Take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

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activation lock apple id @gmail incorrect apple id need @icloud

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