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Level 1

9 points

I’ve always used a 4-digit passcode on my device. After turning the device off, then back on, I was asked to type in an alphanumeric passcode, in which I never set before. I don’t want to erase the device’s data. What should I do?

I need to get back into my device. I do not want to erase the data on the device. However, I cannot unlock the device because I never had an alphanumeric passcode set

Posted on Feb 19, 2018 7:16 PM

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19 replies

lani168 Author

Level 1

9 points

Feb 19, 2018 11:04 PM in response to mégin

Yes, that did not work.

Feb 20, 2018 12:22 AM in response to lani168

Go to settings down to Touch I'd change passcode to a 6 digit passcode

Or letters &numbers passcode.

I use numbers for iPhone & letter & numbers for ipad.

Cheers

Brian 🇬-1F1E7;

lani168 Author

Level 1

9 points

Feb 20, 2018 8:03 AM in response to mégin

Actually, this worked! Thank you so much.

lani168 Author

Level 1

9 points

Feb 21, 2018 2:46 AM in response to gail from maine

I clicked the number key on the keyboard, then enter my 4-digit passcode that way, the phone then unlocked!

I’ve always used a 4-digit passcode on my device. After turning the device off, then back on, I was asked to type in an alphanumeric passcode, in which I never set before. I don’t want to erase the device’s data. What should I do?