Three macbooks, same problem - beachball
The company I work for will only provide employees with MacBook laptops. I started with a MacBook Air. Within a couple months of using the laptop, I would constantly get beachballs, seemingly every click. I chalked it up to low specs and upgraded to a Late 2015 MacBook Pro. A couple months into that computer I came about the same problem...beachballs on every click. I swapped that computer out for a new issue MacBook Pro...only to get to the same problem.
The specs on this device are very comparable to my personal dell computer, which has never stalled out to this magnitude, especially on a daily basis. On the MacBook Pro I'm typically using 60% of the available 16GB RAM. The CPU load spikes all the time on actions that seem lightweight and benign (like launching the calculator), but for the most part is 85% idle. The beach balls are un-predictable and it's hard to replicate on demand when showing someone. At times the computer runs like a dream, but quickly followed by extreme sluggishness.
My tech team always says "lets get you a new laptop"...but at this point I'm not convinced swapping the computer yet again will solve the problem. I'm clearly the common denominator and cannot determine why for the life of me.
Aside from corporate loaded software, I've only installed a text editor, spotify, adobe acrobat, and a trading platform onto the computer. I rarely keep any of the aforementioned apps running throughout the day, so when my Mac hangs, these programs aren't running.
Below is my EtreCheck report...any suggestions?
EtreCheck version: 4.0.3 (4A140)
Report generated: 2018-02-20 18:25:22
Download EtreCheck from https://etrecheck.com
Runtime: 2:17
Performance: Excellent
Problem:Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Missing security updates - This machine is missing security updates from Apple. This computer is at risk of malware infection.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Hardware Information:
MacBook Pro (Retina, 13-inch, Early 2015)
MacBook Pro Model: MacBookPro12,1
1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core
16 RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 ok
BANK 1/DIMM0
8 GB DDR3 1867 ok
Battery: Health = Normal - Cycle count = 59
Video Information:
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2880 x 1800
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.42 GB
disk1 - Macintosh HD (Journaled HFS+) 499.06 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 499.06 GB (451.24 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en3: Thunderbolt Ethernet
Interface en5: Apple USB Ethernet Adapter
Interface en6: iPhone
Interface en7: iPad
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 45.40 GB available
System Software:
macOS Sierra 10.12.6 (16G1212)
Time since boot: About 10 hours
System Load: 2.20 (1 min ago) 1.95 (5 min ago) 2.09 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Versions | ||
System | Latest | Installed |
Gatekeeper | 2018-01-22 | 2018-01-23 |
XProtect | 2018-01-16 | 2018-01-12 |
Malware Removal Tool | 2018-02-13 | 2018-01-17 |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.webex.pluginagent.plist
Executable: /Users/[redacted]/WebExPlugin/webexpluginagent.app/Contents/MacOS/webexpluginag ent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.absolute.ctesservice.avp.plist
Executable: /Library/Application Support/Absolute/CTES/Components/AVP/avp.py
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.absolute.ctesservice.esp.plist
Executable: /Library/Application Support/Absolute/CTES/Components/ESP/esp.py
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.absolute.rpcnet.plist
Executable: /bin/sh -c if [ -f /Library/.rpcnet/rpc.net ]; then /Library/.rpcnet/rpc.net -d; elif [ -f /usr/sbin/rpc.net ]; then /usr/sbin/rpc.net -d; else /Users/[redacted]/.rpc/rpc.net -d; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.absolute.abtsvcd.plist
Executable: /bin/sh -c if [ -x /Library/.rpcnet/abtsvcd/bin/abtsvcd ]; then /Library/.rpcnet/abtsvcd/bin/abtsvcd -n ; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist
Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Applications/GlobalProtect.app
[Not Loaded] gplock108.kext (3.1.4 - SDK 10.9)
[Loaded] pangpd_10.9.kext (1.0.0 - SDK 10.9)
/Library/Extensions
[Loaded] CbOsxSensorNetmon.kext (6.1.3.80124 - SDK 10.8)
[Loaded] CbOsxSensorProcmon.kext (6.1.3.80124 - SDK 10.8)
/Library/Extensions/CbOsxSensorProcmon.kext/Contents/PlugIns
[Loaded] cbsystemproxy.kext (6.1.3.80124 - SDK 10.8)
~/Library/Application Support/zoom.us/zoom.us.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)
System Launch Agents:
[Not Loaded] | 6 Apple tasks |
[Loaded] | 174 Apple tasks |
[Running] | 104 Apple tasks |
[Other] | One Apple task |
System Launch Daemons:
[Not Loaded] | 40 Apple tasks |
[Loaded] | 171 Apple tasks |
[Running] | 106 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Running] | com.paloaltonetworks.gp.pangps.plist (Palo Alto Networks - installed 2017-11-27) |
[Loaded] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20) |
[Running] | com.mcafee.reporter.plist (McAfee, Inc. - installed 2016-09-12) |
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-16) |
[Running] | com.mcafee.menulet.plist (McAfee, Inc. - installed 2016-09-12) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-01-15) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-24) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-25) |
[Running] | com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2018-02-12) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Running] | com.paloaltonetworks.gp.pangpa.plist (Palo Alto Networks - installed 2017-11-27) |
[Running] | com.webex.pluginagent.plist (? 7ceed2f0 - installed 2017-09-28) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Running] | com.mcafee.agent.macompat.plist (McAfee, Inc. - installed 2016-07-29) |
[Running] | com.absolute.ctesservice.sdc.plist (Absolute Software - installed 2018-02-01) |
[Running] | com.absolute.ctesservice.plist (Absolute Software - installed 2018-02-11) |
[Running] | com.mcafee.agent.macmn.plist (McAfee, Inc. - installed 2016-07-29) |
[Running] | com.absolute.abtsvcd.plist (? 2495b64d - installed 2017-11-27) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-16) |
[Not Loaded] | com.jamfsoftware.startupItem.plist (? 44b5eabd - installed 2018-02-12) |
[Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) |
[Not Loaded] | com.mcafee.ssm.Eupdate.plist (? 0 - installed 2016-09-15) |
[Running] | com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2016-09-14) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-25) |
[Running] | com.absolute.ctesservice.hdc.plist (Absolute Software - installed 2018-02-20) |
[Running] | com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2016-09-15) |
[Running] | com.mcafee.agent.ma.plist (McAfee, Inc. - installed 2016-07-29) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Running] | com.absolute.rpcnet.plist (? 39b4241e - installed 2017-07-14) |
[Running] | com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2016-09-15) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2017-12-24) |
[Running] | com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2018-02-12) |
[Loaded] | com.jamfsoftware.task.1.plist (JAMF Software - installed 2018-02-12) |
[Loaded] | com.absolute.ctesservice.esp.plist (? 0 - installed 2017-11-27) |
[Running] | com.carbonblack.CbDigitalSignatureHelper.plist (Bit9, Inc. - installed 2018-01-24) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) |
[Running] | com.carbonblack.daemon.plist (Bit9, Inc. - installed 2018-01-24) |
[Not Loaded] | com.paloaltonetworks.gp.pangpsd.plist (Palo Alto Networks - installed 2017-11-27) |
[Loaded] | com.absolute.ctesservice.avp.plist (? 0 - installed 2017-11-27) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2018-01-26) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-25) |
User Login Items:
Box Sync Application (Box, Inc.
(/Applications/Box Sync.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-15)
AdobePDFViewer: 18.011.20035 (installed 2018-02-15)
QuickTime Plugin: 7.7.3 (installed 2018-02-16)
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)
User Internet Plug-ins:
WebEx64: 1.1.0 (installed 2017-10-26)
ZoomUsPlugIn: 4.1.11049.1024 (installed 2017-11-30)
Safari Extensions:
LastPass.safariextz - LastPass - https://lastpass.com/ (installed 2017-12-03) |
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU |
Google Chrome Helper (19) | Google, Inc. | 11 |
WindowServer | Apple | 8 |
kernel_task | Apple | 4 |
CbOsxSensorService | Bit9, Inc. | 2 |
Box Sync Monitor | Box, Inc. | 2 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Google Chrome Helper (20) | Google, Inc. | 2.88 GB |
kernel_task | Apple | 1.21 GB |
Google Chrome | Google, Inc. | 471 MB |
WindowServer | Apple | 413 MB |
Cisco Jabber | Cisco | 352 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
CbOsxSensorService | Bit9, Inc. | 50 KB | 10 MB |
mDNSResponder | Apple | 391 KB | 195 KB |
apsd | Apple | 125 KB | 120 KB |
netbiosd | Apple | 31 KB | 14 KB |
macmnsvc | McAfee, Inc. | 13 KB | 900 B |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
FollowUpUI | 6 | |
Google Chrome Helper (20) | Google, Inc. | 5 |
CbOsxSensorService | Bit9, Inc. | 4 |
spindump | Apple | 4 |
Cisco Jabber | Cisco | 3 |
Virtual Memory Information:
Available RAM | 6.88 GB |
Free RAM | 29 MB |
Used RAM | 9.12 GB |
Cached files | 6.86 GB |
Swap Used | 0 B |
Diagnostics Information (past 7 days):
2018-02-20 14:12:06 Trader Workstation.app Crash
abortcalled |
2018-02-19 13:05:09 Preview.app Hang
2018-02-16 15:56:24 Spotify.app Hang
2018-02-16 08:20:26 spindump Crash
2018-02-15 08:19:02 Creative Cloud.app Crash
End of report
MacBook Pro with Retina display, macOS Sierra (10.12.6)