Ask to buy approval screen does not come up spins forever

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

This worked for me, thank you!

I approved 7 apps for my son’s school iPad but one app would not load the approval page. I tried it on my iPad and the approval page loaded right up. Frustratingly stupid bug. Apple should fix this.

I am very glad to finally have an answer to how to approve the apps that never load the approval page!

I’ve got the same problem with the approval screen just showing the spinning “Loading” icon. I’ve tried this from different devices, iPhone, iPad etc, restarted them etc and get the same result.

It doesn’t happen all the time, some apps work fine, but most of the time it’s failing and all I can do is cancel. As a work around I’ve started logging to iTunes on my phone as my kids, which is real pain but the only way I can approve an app for them.

Only other thing I’ve noticed is my daughter has a MacBook and it seems that any request she makes from that fails to load.

Given family share has been around for years, I’m still surprised Apple haven’t made the whole approval process more user friend, or web based.

The same here.

This is _absolutely_ ridiculous, dear Apple. It worked perfectly but simply stopped working some weeks ago. Logged in and out on both devices with our AppleID's, restarted, whatever - but still the same.

But even worse, posting advices here about network settings... Come on guys, you are selling handheld devices over 1000 USD, developing your operating systems for decades, and that's the best you can say, "reset your network settings".... "Sic transit gloria mundi", if it does ring any bell over there.

(An other) shame on you, Apple.

But I guess what's wrong here. I'm still using my iPhone6, whilst my son is on his Iphone5S. We didn't invest enough in new devices recently. Our problem, shame on us.

What could network settings have to do with this? There is no issue with my iPhone attaching to any network. This does not seem like a network issue.

I think the issue relates to the device you are using. Was the ask to buy request made from an ipad?

I have found that requests to buy an app from my daughter's ipad behave as you described if I try to approve on my iphone. The same request usually works on my ipad. The problem is I do not always have the ipad with me.

It makes sense as I can view iphone apps in the app store on my ipad but I cannot view ipad apps on my iphone.

However I cannot understand how this could get past rudimentary testing.

Tried turning off devices, disconnecting/connecting to wi-fi, connecting to different wi-fi, connecting to same wi-fi, on cellular. Unfortunately I don’t have a iPad set up to give permissions, only my iPhone which circles/loads and doesn’t go anywhere. The only thing that worked was to turn off ask to buy. You would think Apple would not have a problem with something as simple as this.

I’m having the same issue. We have tried from 2 different phones numerous times. Definitely connected to WiFi and have also tried without WiFi.

Same issue. This *****. It just says "loading...." forever. I tried rebooting. I tried reseting the network. I tried logging out then back into to icloud. Nothing. Help.

Same issue... had to turn it off just to install a free app. This is clearly broken.