S/W update install started overnight, isn’t doing anything

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Level 1

14 points

S/W update install started overnight, isn’t doing anything

Hello-

I have a new (couple of weeks old) MacBook Pro, 15” Laptop.

Since I can’t open it, I assume I have ISO 11.2.5.

I opened the cover this morning, it says it’s “installing software update”. I don’t know what software it’s updating, since is started while I was sleeping.

Nothing is happening, it’s been 2 hours now.

Any suggestions on what I should do?

I just did a speed test on my internet- 298 mbps d/l and 11 mbps u/l. I am connected with wifi.

Thanks.

MacBook Pro TouchBar and Touch ID, iOS 11.2.6

Posted on Feb 22, 2018 5:26 AM

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Answer 1

Best reply

macjack

Level 10

111,180 points

Feb 22, 2018 6:09 AM in response to tadbaranddog

Try restarting, the install should pick up from where it left off.

(iOS 11.2.5 is for iPhones and iPads, not Mac. You probably have High Sierra 10.13.x)

If that doesn't work and you purchased from apple you have 90 days of free telephone support.

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Answer 2

tadbaranddog Author

Level 1

14 points

Feb 22, 2018 6:09 AM in response to macjack

Wow! Thanks MacJack!!!

That took all of 1 second to fix it. I was afraid to restart it without some encouragemen, that did the trick.

And you are correct, I have High Sierra 10.13.3. I had just updated my iPad and Phone, so assumed it was the same.

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Answer 3

macjack

Level 10

111,180 points

Feb 22, 2018 6:13 AM in response to tadbaranddog

You're welcome. Glad it's sorted.

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S/W update install started overnight, isn’t doing anything

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