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iPhone Activation Lock Help

User uploaded fileHi, I have an iPhone running iOS 9.3.5. I received it from a friend who didn’t have a use for it, i put it into recovery mode and factory reset the phone, upon doing that it put me through the normal “iPhone setup procedure“ until I got to a screen that asked me to enter the apple id information for the friends email. She said she does not remember the password or the security questions. Is there anyway I can get passed this or is it a lost cause?

iPhone 4S, iOS 9.3.5

Posted on Feb 22, 2018 9:10 AM

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Posted on Feb 22, 2018 9:21 AM

Activation Lock: Removing a device from a previous owner’s account - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get them to remove it or:


Mar. 2016 post by Niel - https://discussions.apple.com/thread/7511554?answerId=29990012022#29990012022 - "You can either take it and its purchase receipt to a physical Apple Store, or if you associated it with Apple Configurator, bypass the lock from there."

2 replies
Question marked as Best reply

Feb 22, 2018 9:21 AM in response to ZackBartness

Activation Lock: Removing a device from a previous owner’s account - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get them to remove it or:


Mar. 2016 post by Niel - https://discussions.apple.com/thread/7511554?answerId=29990012022#29990012022 - "You can either take it and its purchase receipt to a physical Apple Store, or if you associated it with Apple Configurator, bypass the lock from there."

iPhone Activation Lock Help

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