My Late 2015 5k iMac keeps crashing and restarting and no crash reports after...
Hello everyone,
I've an issue that's been bugging me for months and I've tried everything I could think of, like uninstalling software to reinstalling High Sierra from Recovery. My iMac keeps crashing and restarting. It freezes, sometimes with a loud scratching sound, and then it restarts. It also restarts overnight on its own. Most mornings I come back to the office and thinking I'm awakening the desktop from hibernation, I am actually login in to a new session after a restart. The most disturbing part of it all is that I get no automatic crash reports after it restarts telling me what caused them... I have created a Etrecheck-3 file for your consideration. Please, review and give me some clues.
Thank you so much.
EtreCheck version: 4.0.4 (4A149)
Report generated: 2018-02-23 09:31:25 Download EtreCheck from https://etrecheck.com Runtime: 5:56
Performance: Below Average
Problem: Computer is restarting Major Issues:
Anything that appears on this list needs immediate attention. Hardware failure - Your machine shut down due to a hardware failure.
Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Small backup drive - Time Machine backup drive is too small. Unsigned files - There is unsigned software installed. It appears to be legitimate but should be r System modifications - There are a large number of system modifications running in the backgr Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
iMac (Retina 5K, 27-inch, Late 2015)
iMac Model: iMac17,1
1 3.3 GHz Intel Core i5 (i5-6600) CPU: 4-core 32 RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 ok
BANK 0/DIMM1
8 GB DDR3 1867 ok
BANK 1/DIMM0
8 GB DDR3 1867 ok
BANK 1/DIMM1
8 GB DDR3 1867 ok
Video Information:
AMD Radeon R9 M395 - VRAM: 2 GB iMac 5120 x 2880
iMac 2560 x 1440
Drives:
disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
e o
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 120.99 GB
disk4 - S*******r (Journaled HFS+) [Fusion Drive] 2.11 TB disk0s3 - B*******X [Recovery] 134 MB
disk1 - Seagate Backup+ Desk 4.00 TB External USB 5 Gbit/s
disk1s1 - EFI [EFI] 315 MB
disk1s2 - S************************e (Journaled HFS+) 2.00 TB disk1s3 2.00 TB
disk2s1 - S*******************e (APFS) 2.00 TB 606.36 GB
disk3 - APPLE HDD ST2000DM001 2.00 TB (Mechanical) Internal SATA 6 Gigabit Serial ATA
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 2.00 TB
disk4 - S*******r (Journaled HFS+) [Fusion Drive] 2.11 TB disk3s3 - Recovery HD [Recovery] 650 MB
disk5 - Western Digital My Passport 0810 500.07 GB External USB 5 Gbit/s
disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - M*************c (HFS+) 149.73 GB disk5s3 - D*******************l (HFS+) 349.87 GB
Mounted Volumes:
disk1s2 - S************************e 2.00 TB (1.97 TB free) Journaled HFS+
Mount point: /Volumes/S************************e
disk2s1 - S*******************e 2.00 TB (1.39 TB free) APFS
Mount point: /Volumes/S*******************e
disk4 - S*******r [Fusion Drive] 2.11 TB (1.06 TB free) Journaled HFS+
Mount point: /
disk5s2 - M*************c 149.73 GB (17.34 GB free) HFS+
Mount point: /Volumes/M*************c
disk5s3 - D*******************l 349.87 GB (341.79 GB free) HFS+
Mount point: /Volumes/D*******************l
Network:
Interface en0: Ethernet One IPv4 address
Interface en1: Wi-Fi 802.11 a/b/g/n/ac One IPv4 address
Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge
One IPv4 address
iCloud Quota: 1.86 TB available iCloud Status: one pending file
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: About 14 hours
System Load: 12.58 (1 min ago) 19.44 (5 min ago) 10.87 (15 min ago)
Security:
System
Status
Mac App Store and identified developers Enabled
Gatekeeper
System Integrity Protection
Unsigned Files:
Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updat
Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist Executable: /Library/Application Support/Seagate/TBLoopDriveParams Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist
Executable: /Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/
e
C
MacOS/SmartwareServiceApp
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Too Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist
Executable: /Library/Application Support/WD SmartWare Services/SmartwareDriveService Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Applications/Coolbook/CoolBookController.app [Not Loaded] CoolBook2SL.kext (2.1.3)
/Applications/Parallels Access.app
[Loaded] prl_virtual_hid.kext (1.0.3 - SDK 10.9) [Loaded] prl_virtual_sound.kext (1.0.36 - SDK 10.6)
/Applications/Parallels Desktop.app
[Not Loaded] prl_hypervisor.kext (13.2.0 43213 - SDK 10.9) [Not Loaded] prl_netbridge.kext (13.2.0 43213 - SDK 10.9) [Not Loaded] prl_usb_connect.kext (13.2.0 43213 - SDK 10.9) [Not Loaded] prl_vnic.kext (13.2.0 43213 - SDK 10.9)
/Library/Extensions
[Loaded] Seagate Storage Driver.kext (5.2.7 (26995) - SDK 10.4) [Not Loaded] FTDIKext.kext (1.0 - SDK 10.9)
/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.2.7 (26995) - SDK 10.4) [Loaded] SeagateLeafPowSecDriver_10_5.kext (5.2.7 (26995) - SDK 10.5) [Not Loaded] SeagateDriveIcons.kext (5.2.7 (26995) - SDK 10.4)
/System/Library/Extensions
[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)
[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)
[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)
[Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)
[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)
[Not Loaded] Wacom Tablet.kext (Wacom Tablet 6.3.10-2 - SDK 10.9)
System Launch Agents:
[Not Loaded] [Loaded] [Running]
8 Apple tasks 160 Apple tasks 122 Apple tasks
l
System Launch Daemons:
[Not Loaded] [Loaded] [Running]
Launch Agents:
[Running]
[Running]
[Loaded]
[Not Loaded]
[Running]
[Running]
[Running]
[Not Loaded]
[Running]
[Loaded] [Running]
33 Apple tasks 177 Apple tasks 121 Apple tasks
com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20 com.protectworks.AntiVirus.plist (ProtectWorks Limited - installed 2017-10-17) com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-02-08)
org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2015-10-16)
jp.co.canon.ScanGearMF.appl.Canon-MFSU-Agent.plist (Canon Inc. - installed 2017-01-29)
com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2014-11-04)
com.parallels.mobile.prl_deskctl_agent.launchagent.plist (Parallels, Inc. - installed 2017-05-04)
com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)
jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2017-01-29)
com.oracle.java.Java-Updater.plist (? d828921d - installed 2017-12-19) com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-01-29)
Launch Daemons:
[Running] [Loaded] [Running] [Loaded] [Running] [Loaded] [Loaded] [Running] [Loaded] [Loaded] [Loaded] [Loaded] [Running] [Running] [Running] [Loaded]
com.parallels.mobile.dispatcher.launchdaemon.plist (Parallels, Inc. - installed 2017-0 com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-02-08) com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-02-06) com.parallels.mobile.kextloader.launchdaemon.plist (Apple, Inc. - installed 2018-01- com.wdc.SmartwareDriveService.plist (? b71286b - installed 2013-12-04) com.malwarebytes.HelperT ool.plist (Malwarebytes Corporation - installed 2017-12-2 com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-11) com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-09-13) com.oracle.java.Helper-T ool.plist (? e3fefdd2 - installed 2017-12-19) org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2015- com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) com.protectworks.AntiVirus.plist (ProtectWorks Limited - installed 2018-02-03) com.seagate.TBDecorator.plist (? 595582c - installed 2015-11-02) com.skype.skypeinstaller.plist (Skype - installed 2017-01-30)
[Loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01)
1 1
1
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-12-21
1
2
[Loaded] [Running] [Loaded] [Loaded] [Loaded] [Loaded] [Running] [Running] [Running] [Loaded] [Loaded]
com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-11) com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-09-13) com.oracle.java.Helper-T ool.plist (? e3fefdd2 - installed 2017-12-19) org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2015- com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) com.protectworks.AntiVirus.plist (ProtectWorks Limited - installed 2018-02-03) com.seagate.TBDecorator.plist (? 595582c - installed 2015-11-02) com.skype.skypeinstaller.plist (Skype - installed 2017-01-30) com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01)
User Launch Agents:
[Running] [Loaded] [Not Loaded] [Loaded]
User Login Items:
com.parallels.mobile.startgui.launchagent.plist (Parallels, Inc. - installed 2017-04- com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2018-02-08)
Dropbox Application (/Applications/Dropbox.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-23) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
DashlaneAgent SMLoginItem (installed 2018-02-21) (/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Dropbox Login Helper SMLoginItem (Dropbox, Inc. - installed 2018-02-09) (/Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app)
OneDrive Launcher SMLoginItem (Mac App Store - installed 2017-07-03) (/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
DashlaneAutoStartHelper SMLoginItem (Dashlane - installed 2018-02-21) (/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper .app)
EvernoteHelper SMLoginItem (Evernote - installed 2017-12-26) (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins:
WacomNetscape: 1.1.0-5 (installed 2014-11-12)
SlingPlayer: Unknown (installed 2015-05-27)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-11-04) AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) Silverlight: 5.1.50901.0 (installed 2017-10-26)
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
Flash Player: 28.0.0.161 (installed 2018-02-06)
PepperFlashPlayer: 28.0.0.161 (installed 2018-02-06)
SharePointBrowserPlugin: 14.7.7 (installed 2017-10-30) JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19)
Safari Extensions:
Ultimate Status Bar.safariextz - Karl Dearden - http://ultimatestatusbar.com/(installed 2013-11 OpenIE.safariextz - Parallels - http://www.parallels.com(installed 2017-11-27)
SAASPASS 2FA Single Sign-On.safariextz - SAASPASS - https://www.saaspass.com(installe 2017-05-08)
Social Fixer.safariextz - Matt Kruse - http://SocialFixer.com/(installed 2013-10-24)
Zotero Connector.safariextz - Center for History and New Media - http://www.zotero.org/(instal
2014-09-01)
AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com(installed 2017-04-25) Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com(installed 2016-09-28) Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com(installed 2017-05-16)
3rd Party Preference Panes:
Flash Player (installed 2018-02-01)
Java (installed 2018-01-19)
Seagate Dashboard for Mac OSX (installed 2018-02-21) Shortcuts (installed 2015-01-13)
WDQuickView (installed 2017-01-13)
Time Machine:
Skip System Files: No Mobile backups: No
Auto backup: Yes Volumes being backed up:
S*******r: Disk size: 2.11 TB - Disk used: 1.06 TB Destinations:
S************************e [Local] (Last used) Total size: 0 B
Total number of backups: 0 Oldest backup:
Last backup:
Top Processes by CPU: Process (count)
clamd
mdworker (23) bird
ProtectWorksAntiViru s
backupd
Source
% of CPU
ProtectWorks 135 Limited
Apple 80 Apple 36
ProtectWorks Limited
14 Apple 6
d
l
Process (count)
Source % of CPU
ProtectWorks 135 Limited
Apple 80 Apple 36
ProtectWorks Limited
clamd
mdworker (23) bird
ProtectWorksAntiViru s
backupd
Top Processes by Memory: Process (count)
kernel_task
com.apple.WebKit.WebContent (23)
mdworker (26) Safari mds_stores
Top Processes by Network Use: Process
mDNSResponder com.apple.WebKit.Networking Dropbox
netbiosd
prl_pm_service
Top Processes by Energy Use:
Process (count)
mds_stores mdworker (26)
clamd
WindowServer suggestd
Source
Energy usage (0-100)
Virtual Memory Information:
Available RAM Free RAM Used RAM Cached files Swap Used
21.74 GB 11.32 GB 10.26 GB 10.42 GB
0 B
14 Apple 6
Source
Apple Apple
Apple Apple Apple
Source
Apple
Apple
Dropbox, Inc.
Apple
Parallels, Inc.
RAM usage
1.95 GB
1.79 GB
1.15 GB 902 MB 802 MB
Input Output
Apple 28
Apple 16
ProtectWorks 11 Limited
Apple 3 Apple 2
1 MB 188 KB 77 KB 102 KB
61 KB
1 MB 90 KB 119 KB 63 KB
59 KB
Available RAM Free RAM Used RAM Cached files Swap Used
21.74 GB 11.32 GB 10.26 GB 10.42 GB
0 B
Software Installs (past 30 days):
Name
iNet Escáner de Red iSentry
NetWorker
Kiwi for Gmail Lite
Versio Install n Date
2.4.6 2018-02-07 2.7.4 2018-02-12 4.7.2 2018-02-20 2.0.7 2018-02-22
Diagnostics Information (past 7 days):
2018-02-22 19:24:39 Last Shutdown Cause: -128 - Unknown 2018-02-22 14:30:13 mdworker Crash
Uncaught exception: NSInternalInconsistencyException reason: Too many open files fd leak worker...Stack: 0x7fff45d40fb3 0x7fff6c9dac76 0x7fff45d46d62 0x7fff47e45300 0x107a87496 0x107a88a9e 0x107a8e96a 0x7fff6d8556c1 0x7fff6d85556d 0x7fff6d854c5d
2018-02-22 13:35:17 SlingplayerForWeb.app CPU 2018-02-21 13:47:51 UnmountAssistantAgent.app Crash
Terminating app due to uncaught exception NSInvalidArgumentException reason: -__NSCF hasPrefix:: nil argumentterminating with uncaught exception of type NSExceptionabort called
End of report
e
S
iMac with Retina 5K display, macOS High Sierra (10.13.3)
