imac shutting down abnormally and not restarting
My iMac is shutting down abruptly. When I press the power button, no response. After I detach the power chord for a minute and press power button it restarts. But again shuts down abruptly.
Following is reportrt generated by EtreCheck, about which I came to know from apple discussion forum.
EtreCheck version:4.3.1 (4D024)
Report generated:2018-05-24 15:38:38
Download EtreCheck from https://etrecheck.com
Runtime:4:16
Performance:Good
Problem:Computer is restarting
Description:
iMac shutting down randomly and not starting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing- There have been numerous app crashes.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
iMac (27-inch, Late 2013)
iMac Model: iMac14,2
1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core
8 GB RAM -Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
BANK 0/DIMM1 - Empty
BANK 1/DIMM1 - Empty
Video Information:
NVIDIA GeForce GT 755M - VRAM: 1024 MB
iMac 2560 x 1440
Drives:
disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk1 - Macintosh HD (Journaled HFS+) 999.01 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 999.01 GB (851.32 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en5: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.99 GB available
System Software:
macOS High Sierra 10.13.4 (17E202)
Time since boot: Less than an hour
System Load: 1.57 (1 min ago) 1.54 (5 min ago) 1.32 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
24 32-bit apps
System Launch Agents:
| [Not Loaded] | 9 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 105 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 187 Apple tasks |
| [Running] | 112 Apple tasks |
Launch Agents:
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-08-24) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-08-24) |
Launch Daemons:
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-08-24) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-04-18) |
| [Loaded] | com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
User Launch Agents:
| [Other] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-02-13) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-05-22)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application (Google, Inc. - installed 2018-05-22)
(/Applications/Google Chrome.app)
Backup and Sync Application (Google, Inc. - installed 2018-04-13)
(/Applications/Backup and Sync.app)
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-23)
QuickTime Plugin: 7.7.3 (installed 2018-03-28)
Flash Player: 29.0.0.171 (installed 2018-05-23)
SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25)
3rd Party Preference Panes:
Flash Player (installed 2018-04-29)
TeXDistPrefPane (installed 2015-09-27)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| sandboxd | Apple | 9 | |
| WindowServer | Apple | 6 | |
| kernel_task | Apple | 3 | |
| diagnosticd | Apple | 1 | |
| Console | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Google Chrome Helper (11) | Google, Inc. | 1.42 GB | |
| kernel_task | Apple | 763 MB | |
| mdworker (29) | Apple | 753 MB | |
| Google Chrome | Google, Inc. | 351 MB | |
| MTLCompilerService (14) | Apple | 248 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 20 MB | 275 KB | |
| netbiosd | Apple | 1 MB | 59 KB | |
| rapportd | Apple | 384 B | 396 B | |
| SystemUIServer | Apple | 0 B | 64 B | |
| kernel_task | Apple | 0 B | 0 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 2 | |
| Console | Apple | 0 | |
| Google Chrome | Google, Inc. | 0 | |
| diagnosticd | Apple | 0 | |
| mDNSResponder | Apple | 0 |
Virtual Memory Information:
| Available RAM | 2.39 GB |
| Free RAM | 20 MB |
| Used RAM | 5.61 GB |
| Cached files | 2.37 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| iTunes | 12.7.4 | 2018-05-22 |
| Security Update 2018-001 | 2018-05-22 | |
| MRTConfigData | 1.32 | 2018-05-22 |
| Gatekeeper Configuration Data | 138 | 2018-05-22 |
| Numbers | 5.0 | 2018-05-22 |
| Pages | 7.0 | 2018-05-22 |
| Keynote | 8.0 | 2018-05-22 |
| Adobe Flash Player | 29.0.0.171 | 2018-05-23 |
Diagnostics Information (past 7 days):
2018-05-24 15:11:07 Last Shutdown Cause: 0 - Power loss
2018-05-22 15:59:34 imagent.app Crash
/System/Library/PrivateFrameworks/IMCore.framework/imagent.app
objc[426]: NSError object 0x7fdae6618510 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug |
2018-05-22 13:15:41 IMRemoteURLConnectionAgent Crash (18 times)
/System/Library/PrivateFrameworks/IMFoundation.framework/XPCServices/IMRemoteURL ConnectionAgent.xpc/Contents/MacOS/IMRemoteURLConnectionAgent
*** CFEqual() called with NULL first argument *** |
End of report
iMac (27-inch, Late 2013), macOS High Sierra (10.13.3)