imac is very slow
I have a 21.5' late 2012 2.9ghz iMac it has a become painfully slow - I ran Etrecheck and test results suggest the hard drive is failing. I have attached that report. I someone could take a look and provide feedback on best course of a action I would appreciate it
Mike Wortman
EtreCheck version: 5.0.5 (5A016)
Report generated: 2018-10-17 11:47:03
Download EtreCheck from https://etrecheck.com
Runtime: 9:40
Performance: Poor
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive- This machine has an older, mechanical hard disk that appears to be failing.
More than one antivirus app- This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Out of RAM- This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.
Apps crashing- There have been numerous app crashes.
Clean up- There are orphan files that could be removed.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac Model: iMac13,1
1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 650M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (233.40 GB used)
disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB
disk2 - LaCie P9227 Slim 1.00 TB
External USB 480 Mbit/s USB
disk2s1 - L***e (Journaled HFS+) 750.15 GB (548.53 GB used)
disk2s2 - L*********E (MS-DOS FAT32) 250.05 GB (3.40 GB used)
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (765.68 GB free)
Journaled HFS+
Mount point: /
disk2s1 - L***e 750.15 GB (201.62 GB free)
Journaled HFS+
Mount point: /Volumes/L***e
disk2s2 - L*********E 250.05 GB (246.59 GB free)
MS-DOS FAT32
Mount point: /Volumes/L*********E
Network:
Interface en0: Ethernet
Interface en7: DJI
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en5: iPhone
Interface en6: iPad
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 5 days
Security:
System | Status |
---|---|
Gatekeeper | Enabled |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist
Executable: ~/Applications/Akamai/netsession_mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.mcafee.reporter.plist
Executable: /Library/Application Support/McAfee/MSS/Applications/McAfee Reporter.app/Contents/MacOS/McAfee Reporter
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.mcafee.menulet.plist
Executable: /Library/Application Support/McAfee/MSS/Applications/Menulet.app/Contents/MacOS/Menulet
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
35 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] Belcarra.USBLAN_netpart.kext (3.1.1 - SDK 10.6)
[Not Loaded] Belcarra.USBLAN_usbpart.kext (3.1.1 - SDK 10.6)
[Not Loaded] RemoteControl.USBLAN_usbpart.kext (3.1.1 - SDK 10.7)
[Not Loaded] BoseBluetoothDevices.kext (1.0.0)
[Not Loaded] HoRNDIS.kext (8.0 - SDK 10.6)
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins
[Not Loaded] Belcarra.USBLAN_netpart.kext (1.6.3)
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins
[Not Loaded] Belcarra.USBLAN_usbpart.kext (1.6.3)
/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug -Ins
[Not Loaded] RemoteControl.USBLAN_usbpart.kext (1.6.2)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 160 Apple tasks |
[Running] | 55 Apple tasks |
[Killed] | 70 Apple tasks |
[Other] | One Apple task |
System Launch Daemons:
[Not Loaded] | 35 Apple tasks |
[Loaded] | 174 Apple tasks |
[Running] | 69 Apple tasks |
[Killed] | 57 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Running] | com.mcafee.menulet.plist (? 781f459 - installed 2018-09-16) |
[Running] | com.oracle.java.Java-Updater.plist (? 3ebfa2d5 - installed 2016-06-22) |
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-10-09) |
[Running] | com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-09) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Running] | com.mcafee.McAfeeSafariHost.plist (McAfee, Inc. - installed 2018-08-07) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-02) |
[Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14) |
[Running] | com.mcafee.reporter.plist (? 2cf52bf5 - installed 2018-09-16) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-09) |
Launch Daemons:
[Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-21) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-06-13) |
[Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
[Loaded] | com.mcafee.productupdate.plist (McAfee, Inc. - installed 2018-09-28) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Running] | com.mcafee.cspd.plist (McAfee, Inc. - installed 2017-12-01) |
[Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-09) |
[Running] | com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2018-09-07) |
[Running] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-10-09) |
[Running] | com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2018-09-11) |
[Loaded] | com.mcafee.genutility.plist (McAfee, Inc. - installed 2018-09-11) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-06-22) |
[Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-12-06) |
[Running] | com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2018-09-07) |
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
[Loaded] | com.mcafee.datupdate.plist (McAfee, Inc. - installed 2018-09-11) |
[Running] | com.mcafee.PeriodicScan.plist (McAfee, Inc. - installed 2018-09-28) |
User Launch Agents:
[Not Loaded] | com.hp.devicemonitor.plist (? 0 - installed 2018-10-12) |
[Running] | com.akamai.single-user-client.plist (? 0 - installed 2018-05-10) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-09) |
[Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2017-09-05) |
[Other] | com.adobe.ARM.***.plist (? 0 - installed 2013-08-02) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
[Not Loaded] | com.hp.productresearch.plist (? 0 - installed 2018-10-12) |
Internet Plug-ins:
FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-09)
QuickTime Plugin: 7.7.3 (installed 2018-07-18)
AdobePDFViewerNPAPI: 15.006.30456 (installed 2018-10-02)
AdobePDFViewer: 15.006.30456 (installed 2018-10-02)
Flash Player: 31.0.0.122 (installed 2018-10-09)
Web Control: 10.2.0 (installed 2018-09-28)
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-20)
JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-08-28)
Safari Extensions:
McAfee SiteAdvisor - App Store (installed 2018-09-28) |
3rd Party Preference Panes:
Akamai NetSession Preferences (installed 2018-04-17)
Flash Player (installed 2018-09-21)
Java (installed 2016-08-28)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 233.67 GB
Destinations:
L***e [Local] (Last used)
Total size: 750.15 GB
Total number of backups: 88
Oldest backup: 2017-03-02 21:40:27
Last backup: 2018-10-17 00:07:40
D**a [Network]
Total size: 2.00 TB
Total number of backups: 85
Oldest backup: 2017-04-21 18:54:53
Last backup: 2018-10-17 01:30:21
Performance:
System Load: 2.28 (1 min ago) 2.03 (5 min ago) 1.75 (15 min ago)
Nominal I/O speed: 1.15 MB/s
File system: 123.23 seconds (timed out)
Write speed: 13 MB/s
Read speed: 57 MB/s
CPU Usage:
Type | Overall | Individual cores | |||
System | 8 % | 13 % | 6 % | 7 % | 6 % |
User | 16 % | 20 % | 13 % | 17 % | 13 % |
Idle | 76 % | 68 % | 81 % | 76 % | 81 % |
Top Processes by CPU:
Process (count) | Source | CPU | Location |
Finder | Apple | 9.28 % | |
kernel_task | Apple | 4.45 % | |
com.apple.WebKit.Storage | Apple | 3.12 % | |
EtreCheckPro | Etresoft, Inc. | 2.86 % | |
WindowServer | Apple | 2.02 % |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
kernel_task | Apple | 1.03 GB | |
EtreCheckPro | Etresoft, Inc. | 491 MB | |
VShieldScanner (5) | McAfee, Inc. | 363 MB | |
mdworker (16) | Apple | 274 MB | |
AdobeAcrobat | Adobe Systems, Inc. | 190 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
mDNSResponder | Apple | 24 MB | 3 MB | |
netbiosd | Apple | 737 KB | 296 KB | |
usbmuxd | Apple | 24 KB | 19 KB | |
CalendarAgent | Apple | 14 KB | 24 KB |
Virtual Memory Information:
Available RAM | 4.59 GB |
Free RAM | 2.72 GB |
Used RAM | 3.41 GB |
Cached files | 1.86 GB |
Swap Used | 15.83 GB |
Software Installs (past 30 days):
Name | Version | Install Date |
Safari | 12.0 | 2018-09-17 |
Adobe Acrobat DC (15.006.30452) | 1 | 2018-09-21 |
Pages | 7.0 | 2018-09-23 |
Gatekeeper Configuration Data | 155 | 2018-09-25 |
XProtectPlistConfigData | 2100 | 2018-09-28 |
DynamicBranding | 3.2.0 | 2018-09-28 |
FMP | 2.0 | 2018-09-28 |
MSCUI | 2.0 | 2018-09-28 |
AntiMalware | 3.4 | 2018-09-28 |
WebProtection | 4.2.2 | 2018-09-28 |
StatefulFirewall | 3.0.0 | 2018-09-28 |
Adobe Acrobat DC (15.006.30456) | 15.006.30456 | 2018-10-02 |
Adobe Flash Player | 31.0.0.122 | 2018-10-09 |
Microsoft AutoUpdate | 4.3.18090901 | 2018-10-09 |
Microsoft Outlook for Mac | 16.17.18090901 | 2018-10-12 |
Microsoft OneNote for Mac | 16.18.18101400 | 2018-10-16 |
Microsoft Excel for Mac | 16.18.18101400 | 2018-10-16 |
Clean up:
~/Library/LaunchAgents/com.hp.devicemonitor.plist
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helper s/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor
Executable not found
~/Library/LaunchAgents/com.hp.productresearch.plist
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research
Executable not found
~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper
Executable not found
Diagnostics Information (past 7 days):
2018-10-16 20:03:11 McAfeeSafariHost.app Crash (10 times)
/Library/Application Support/McAfee/*/McAfeeSafariHost.app
objc_msgSend() selector name: retain |
2018-10-16 14:45:01 Adobe Acrobat.app Crash (2 times)
/Applications/Adobe Acrobat 2015/Adobe Acrobat.app
2018-10-12 13:29:07 McAfee LiveSafe - Internet Security.app Hang (2 times)
/Applications/McAfee LiveSafe - Internet Security.app
2018-10-12 13:25:19 Last Shutdown Cause: 3 - Hard shutdown
2018-10-12 13:19:25 helpd Crash
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
End of report
iMac (21.5-inch, Late 2012), macOS Sierra (10.12.1)