Level 1

9 points

Can't install Windows on Boot Camp – no signed drivers (Retina MacBook Pro, mid-2015)

Mid-2015 Retina MacBook Pro running High Sierra 11.13.3 (APFS, unencrypted) with up-to-date Boot Camp Assistant (6.1.0) — clean OS install a couple days ago.

Trying to install a Windows partition via Boot Camp Assistant, and running into trouble at every step of the process, with both Windows 10 64-bit and Windows 8.1 64-bit (clean ISOs downloaded directly from Microsoft):

Use Boot Camp Assistant to create partition (122GB on 1TB SSD). It downloads Windows Support files, and 9 times out of 10 the laptop crashes at the step of “Saving Windows Support files” – but force restarting allows me to alt/option-boot into the Windows installer anyway: great.
Boot into Windows 10 installer, format Boot Camp partition, select Windows version (have tried both Pro and Home) — it gets through copying, expanding, installing Windows files… but then I get an error every time at "Installing Updates” – error code 0x80070002, can't find drivers compatible with this hardware — Windows will restart (doesn't restart, just goes to a black backlit screen and stays there until I force restart).
Delete the partition, download the Windows Support Drivers to a FAT-formatted USB drive, then repeat all the above. Same exact thing.
Delete, repeat, but once booted into the Windows installer, first click "Load drivers" and select the OSXRESERVED partition: shows up all the driver folders, but shows no actual driver files when you navigate to any of the folders. Un-check "Hide drivers that aren't compatible with this hardware”, and a few drivers show up for each piece of hardware — install them all. Proceed to Windows install – no dice, same error at “Installing updates” stage.
Delete, repeat, “Load drivers” but check the USB instead of OSXRESERVED — same thing, folders are there but drivers don't show up unless I un-check the ‘Hide non-compatible drivers’ option.
Try the whole thing again with Windows 8.1 instead of Windows 10, and older version of the support software (Boot Camp Support 5.1.5722) on the USB: this time Boot Camp Assistant actually completes the “Saving support files” portion of the automatic driver download, and asks for admin password for restart, instead of crashing. Great. Boot into Windows 8.1 installer – it requires a license key instead of having the “I don't have a license key” option, but find one online to get me to the next step. This time it hangs indefinitely at 24% of copying Windows files.

Anyone have any advice? Am I missing something obvious here?

MacBook Pro with Retina display, macOS High Sierra (10.13.3), null

Posted on Feb 23, 2018 2:17 PM

Top-ranking reply

Loner T

Level 9

59,536 points

Posted on Feb 27, 2018 1:24 AM

The link I posted will build a USB Installer.

Copy the updated AMD drivers to a separate folder.
Use Disk Utility to create a FAT partition of the size you want.
Disconnect from all networks (physically, if necessary)
Reboot and use Option key to choose EFI Boot from Windows.
Choose the FAT partition as the destination. If you get a GPT vs MBR error, it can be corrected using GPT Fdisk.
Install Windows, but do not reboot after BC drivers are installed.
Install updated GPU drivers from the separate folder.
Create a Windows System Restore point
Reboot and test.

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55 replies

Loner T

Level 9

59,536 points

Feb 26, 2018 7:04 PM in response to wesfrombham

This would mean manually creating a FAT32 partition as a Windows destination. The advantage with this method is you can edit the drivers at will. Be aware that some NONAME USB2 drives do not boot correctly. Usually, name brands like SanDisk, Lexar, Sony work well, but I have seen issues with Kingston, PNY, and a few others.

Loner T

Level 9

59,536 points

Feb 28, 2018 9:38 AM in response to wesfrombham

The error

“Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002”

has a missing file. Since you have tried various ISOs, which all show this error, including a different Windows version, it is related to a file being copied at run time to the target partition.

Loner T

Level 9

59,536 points

Feb 26, 2018 12:22 PM in response to wesfrombham

Look for any GPU AMD entries.

wesfrombham Author

Level 1

9 points

Feb 23, 2018 5:11 PM in response to Loner T

That command returns no output (I turned off automatic Time Machine backups after reinstalling High Sierra.)

I tried providing the older support versions via USB because I thought they might be needed for the older versions of Windows, but I also tried the automatically downloaded drivers on OSXRESERVE in each instance.

wesfrombham Author

Level 1

9 points

Feb 24, 2018 2:31 PM in response to Loner T

Thanks — doing the SMC & NVRAM reset again after deleting the partition seemed to help, as this time it successfully completed the "Installing drivers" step for the first time.

However, this time I got another, different driver error during the "Finishing up" (final) step:

(I have tried several different versions of both the 1709 and 1607 versions of Windows 10 ISO — this one was the 64-bit Single Language 1607 version from the site you provided.)

wesfrombham Author

Level 1

9 points

Feb 24, 2018 5:05 PM in response to Loner T

No, it just does the same thing as with the original error: acts like it is restarting but just goes to a black screen with the computer still on (trackpad still operates) and stays there until force restart.

wesfrombham Author

Level 1

9 points

Feb 26, 2018 12:08 AM in response to Loner T

Thanks — I downloaded those drivers but now have no idea where to use them in the Boot Camp install process. How do I “replace the Boot Camp drivers with” them? All the instructions on bootcampdriver.com start from a working/booted Windows install, and I can't get that far…

wesfrombham Author

Level 1

9 points

Feb 26, 2018 11:04 AM in response to Loner T

I once again used BCA to remove the partition, ran SMC/NVRAM resets, re-set up the partition with BCA, canceled the restart to stay on macOS, replaced the contents of OSXRESERVED/BootCamp/Drivers/AMD/AMDGraphics with the corresponding contents from the bootcampdrivers.com download (had to use Terminal as the OSXRESERVED partition never shows up in macOS Finder), and then rebooted into the Windows installer, formatted the BOOTCAMP partition and began Windows setup…

Same old story, cancels during setup:

“Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002”

I could not find the setupapi.dev.log in var/log or System/Library/Logs… where should I be looking for it?

wesfrombham Author

Level 1

9 points

Feb 26, 2018 12:17 PM in response to Loner T

I found it (it was labeled setupapi.offline.20160716_044743.log — I turned off the WiFi from macOS before booting into Window Installer as sometimes the error was opening during "Installing Updates" on earlier tries).

The file is very long, and I have no idea what to look for: should I paste it here, or provide a pastebin link, or…?

wesfrombham Author

Level 1

9 points

Feb 26, 2018 12:23 PM in response to wesfrombham

Oh, I did also try putting the bootcampdrivers.com drivers onto a USB, and use ‘Load Drivers’ in the Windows installer (same dialog as where you format the BOOTCAMP partition to NTFS) to load them in manually.

I was able to select one driver file each out of the display and audio driver folders with the ‘Hide drivers not compatible with this machine's hardware' option selected: the audio one installed, and the display one failed with “We couldn't install the AMD Radeon R9 M370X ([file path]) driver. Contact your vendor for an updated driver.”

I then proceeded with the install and got the usual error message…

wesfrombham Author

Level 1

9 points

Feb 26, 2018 12:28 PM in response to Loner T

"GPU" does not appear in the file.

"AMD" appears 29,000 times, because of a file path:

>>> [Unload Offline Registry Hive - SYSTEM]

>>> Section start 2016/07/16 04:45:54.717

os: Version = 6.3.9600, Service Pack = 0.0, Suite = 0x0190, ProductType = 3, Architecture = amd64

cmd: D:\rs1.tmp.amd64fre\timebuild-83VFaMmY\temp\make_install_wim.pl-SHKb\84D1F6E6-C 730-4A10-BE8A-ADBF97BF209F\dismhost.exe {79A88350-E4B9-4D34-85D3-CC5E491B9251}

sto: Closed hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM'.

sto: Unable to unload hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM' loaded by another process. Error = 0x00000005, Time = 0 ms

<<< Section end 2016/07/16 04:45:54.717

<<< [Exit status: SUCCESS]

Loner T

Level 9

59,536 points

Feb 26, 2018 12:39 PM in response to wesfrombham

wesfrombham wrote:

"GPU" does not appear in the file.

"AMD" appears 29,000 times, because of a file path:

>>> [Unload Offline Registry Hive - SYSTEM]

>>> Section start 2016/07/16 04:45:54.717

os: Version = 6.3.9600, Service Pack = 0.0, Suite = 0x0190, ProductType = 3, Architecture = amd64

cmd: D:\rs1.tmp.amd64fre\timebuild-83VFaMmY\temp\make_install_wim.pl-SHKb\84D1F6E6-C 730-4A10-BE8A-ADBF97BF209F\dismhost.exe {79A88350-E4B9-4D34-85D3-CC5E491B9251}

sto: Closed hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM'.

sto: Unable to unload hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM' loaded by another process. Error = 0x00000005, Time = 0 ms

<<< Section end 2016/07/16 04:45:54.717

<<< [Exit status: SUCCESS]

In Bootcamp.xml, for each AMD driver, there is a UUID Key. You can search for the same exact set of key(s) for simplicity in the log file.

wesfrombham Author

Level 1

9 points

Feb 26, 2018 2:17 PM in response to Loner T

Turns out all 8 of the hive key warnings are the same hive key, but that key does not appear when I search it in the in the bootcamp.xml file

How would I go about using generic VGA driver instead of the AMD ones? Just start over and this time delete the AMDGraphics folder from OSXRESERVED before booting into the Windows installer?

Loner T

Level 9

59,536 points

Feb 26, 2018 5:14 PM in response to wesfrombham

OSXRESERVED is meant to be created and removed at run time, and is not meant to persist. You have been fortunate (from your perspective) to be able to edit it.

Are you still getting the unsigned driver error?

wesfrombham Author

Level 1

9 points

Feb 26, 2018 5:20 PM in response to wesfrombham

I haven't run the whole process through again, because after BCA, if I restart back into macOS to try to edit drivers instead of into the Windows installer, Windows then no longer appears as a boot option when I option-restart the second time…

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Can't install Windows on Boot Camp – no signed drivers (Retina MacBook Pro, mid-2015)