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Level 1

9 points

Can't install Windows on Boot Camp – no signed drivers (Retina MacBook Pro, mid-2015)

Mid-2015 Retina MacBook Pro running High Sierra 11.13.3 (APFS, unencrypted) with up-to-date Boot Camp Assistant (6.1.0) — clean OS install a couple days ago.

Trying to install a Windows partition via Boot Camp Assistant, and running into trouble at every step of the process, with both Windows 10 64-bit and Windows 8.1 64-bit (clean ISOs downloaded directly from Microsoft):

Use Boot Camp Assistant to create partition (122GB on 1TB SSD). It downloads Windows Support files, and 9 times out of 10 the laptop crashes at the step of “Saving Windows Support files” – but force restarting allows me to alt/option-boot into the Windows installer anyway: great.
Boot into Windows 10 installer, format Boot Camp partition, select Windows version (have tried both Pro and Home) — it gets through copying, expanding, installing Windows files… but then I get an error every time at "Installing Updates” – error code 0x80070002, can't find drivers compatible with this hardware — Windows will restart (doesn't restart, just goes to a black backlit screen and stays there until I force restart).
Delete the partition, download the Windows Support Drivers to a FAT-formatted USB drive, then repeat all the above. Same exact thing.
Delete, repeat, but once booted into the Windows installer, first click "Load drivers" and select the OSXRESERVED partition: shows up all the driver folders, but shows no actual driver files when you navigate to any of the folders. Un-check "Hide drivers that aren't compatible with this hardware”, and a few drivers show up for each piece of hardware — install them all. Proceed to Windows install – no dice, same error at “Installing updates” stage.
Delete, repeat, “Load drivers” but check the USB instead of OSXRESERVED — same thing, folders are there but drivers don't show up unless I un-check the ‘Hide non-compatible drivers’ option.
Try the whole thing again with Windows 8.1 instead of Windows 10, and older version of the support software (Boot Camp Support 5.1.5722) on the USB: this time Boot Camp Assistant actually completes the “Saving support files” portion of the automatic driver download, and asks for admin password for restart, instead of crashing. Great. Boot into Windows 8.1 installer – it requires a license key instead of having the “I don't have a license key” option, but find one online to get me to the next step. This time it hangs indefinitely at 24% of copying Windows files.

Anyone have any advice? Am I missing something obvious here?

MacBook Pro with Retina display, macOS High Sierra (10.13.3), null

Posted on Feb 23, 2018 2:17 PM

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55 replies

wesfrombham Author

Level 1

9 points

Feb 26, 2018 12:28 PM in response to Loner T

"GPU" does not appear in the file.

"AMD" appears 29,000 times, because of a file path:

>>> [Unload Offline Registry Hive - SYSTEM]

>>> Section start 2016/07/16 04:45:54.717

os: Version = 6.3.9600, Service Pack = 0.0, Suite = 0x0190, ProductType = 3, Architecture = amd64

cmd: D:\rs1.tmp.amd64fre\timebuild-83VFaMmY\temp\make_install_wim.pl-SHKb\84D1F6E6-C 730-4A10-BE8A-ADBF97BF209F\dismhost.exe {79A88350-E4B9-4D34-85D3-CC5E491B9251}

sto: Closed hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM'.

sto: Unable to unload hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM' loaded by another process. Error = 0x00000005, Time = 0 ms

<<< Section end 2016/07/16 04:45:54.717

<<< [Exit status: SUCCESS]

Loner T

Level 9

59,471 points

Feb 26, 2018 12:29 PM in response to wesfrombham

wesfrombham wrote:

I was able to select one driver file each out of the display and audio driver folders with the ‘Hide drivers not compatible with this machine's hardware' option selected: the audio one installed, and the display one failed with “We couldn't install the AMD Radeon R9 M370X ([file path]) driver. Contact your vendor for an updated driver.”

In this case, I suggest posting a message for matd2100 on the website and ask why it fails.

Loner T

Level 9

59,471 points

Feb 26, 2018 12:39 PM in response to wesfrombham

wesfrombham wrote:

"GPU" does not appear in the file.

"AMD" appears 29,000 times, because of a file path:

>>> [Unload Offline Registry Hive - SYSTEM]

>>> Section start 2016/07/16 04:45:54.717

os: Version = 6.3.9600, Service Pack = 0.0, Suite = 0x0190, ProductType = 3, Architecture = amd64

cmd: D:\rs1.tmp.amd64fre\timebuild-83VFaMmY\temp\make_install_wim.pl-SHKb\84D1F6E6-C 730-4A10-BE8A-ADBF97BF209F\dismhost.exe {79A88350-E4B9-4D34-85D3-CC5E491B9251}

sto: Closed hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM'.

sto: Unable to unload hive key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}d:/rs1.bin.amd64fre.dep/mergedcomponents /images/staged/client/Starter/Windows/System32/config/SYSTEM' loaded by another process. Error = 0x00000005, Time = 0 ms

<<< Section end 2016/07/16 04:45:54.717

<<< [Exit status: SUCCESS]

In Bootcamp.xml, for each AMD driver, there is a UUID Key. You can search for the same exact set of key(s) for simplicity in the log file.

Loner T

Level 9

59,471 points

Feb 26, 2018 2:45 PM in response to wesfrombham

wesfrombham wrote:

How would I go about using generic VGA driver instead of the AMD ones? Just start over and this time delete the AMDGraphics folder from OSXRESERVED before booting into the Windows installer?

Yes, you can remove the AMD folder under Drivers.

wesfrombham Author

Level 1

9 points

Feb 26, 2018 5:03 PM in response to Loner T

Well, I've just tried that at least 3 times — now OSXRESERVED doesn't show up, even though it goes through the whole Boot Camp Assistant process each time.

SMC/NVRAM reset between each delete and try again.

diskutil list just shows High Sierra volumes and BOOTCAMP drive, without Windows Support/OSXRESERVED:

/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_APFS Container disk1 878.0 GB disk0s2

3: Microsoft Basic Data BOOTCAMP 122.3 GB disk0s3

/dev/disk1 (synthesized):

#: TYPE NAME SIZE IDENTIFIER

0: APFS Container Scheme - +878.0 GB disk1

Physical Store disk0s2

1: APFS Volume WD MBP 123.2 GB disk1s1

2: APFS Volume Preboot 102.5 MB disk1s2

3: APFS Volume Recovery 2.5 GB disk1s3

4: APFS Volume VM 1.1 GB disk1s4

Loner T

Level 9

59,471 points

Feb 26, 2018 5:14 PM in response to wesfrombham

OSXRESERVED is meant to be created and removed at run time, and is not meant to persist. You have been fortunate (from your perspective) to be able to edit it.

Are you still getting the unsigned driver error?

wesfrombham Author

Level 1

9 points

Feb 26, 2018 5:20 PM in response to wesfrombham

I haven't run the whole process through again, because after BCA, if I restart back into macOS to try to edit drivers instead of into the Windows installer, Windows then no longer appears as a boot option when I option-restart the second time…

Loner T

Level 9

59,471 points

Feb 26, 2018 7:04 PM in response to wesfrombham

This would mean manually creating a FAT32 partition as a Windows destination. The advantage with this method is you can edit the drivers at will. Be aware that some NONAME USB2 drives do not boot correctly. Usually, name brands like SanDisk, Lexar, Sony work well, but I have seen issues with Kingston, PNY, and a few others.

wesfrombham Author

Level 1

9 points

Feb 27, 2018 9:13 AM in response to Loner T

Looks like one of the Windows installer files (sources/install.wim) is hitting the FAT32 4GB file limit (even though it only shows as 3.26GB in macOS) — do you know if the USB installer will work if the USB is formatted ExFAT or NTFS, or is there another way around this?

wesfrombham Author

Level 1

9 points

Feb 27, 2018 7:36 PM in response to Loner T

As luck would have it, I had my girlfriend's MacBook, which still has Sierra on it. Made the USB installer on there by dragging/dropping the contents of the Windows ISO, and booted from the installer on my laptop with internet disconnected and all other drives removed… and got the same error as other recent attempts: “Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002”

Just to check, I also tried repeating with this method, which differs in that a utility is used to make the Windows USB installer instead of simply dragging the contents of the ISO, and also involves checking that GPT is used instead of Hybrid MBR, as well as manually adding the partition — this resulted in the exact same error code.

(I do know that the Windows ISO I am using is good, as I was able to get it installed and booting on an external hard drive today.)

Loner T

Level 9

59,471 points

Feb 28, 2018 3:28 AM in response to wesfrombham

What is the name of the ISO file and it's MD5sum?

The error code from the Installer is related to Windows Update - Windows Update error "0x80070002" or "0x80070003" . Are you connected to any networks physically during installation?

Loner T

Level 9

59,471 points

Feb 28, 2018 9:38 AM in response to wesfrombham

The error

“Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002”

has a missing file. Since you have tried various ISOs, which all show this error, including a different Windows version, it is related to a file being copied at run time to the target partition.

wesfrombham Author

Level 1

9 points

Feb 28, 2018 7:26 PM in response to Loner T

Yes, we talked about that a few days/comments back: there is a setupapi.offline.[xxxxxxxx].log in Windows/INF/ but I don't know what to make of it, although I did notice that there are some "Unable to unload hive key messages", but the key listed doesn't respond to anything in bootcamp.xml

wesfrombham Author

Level 1

9 points

Mar 1, 2018 8:13 AM in response to Loner T

I have a Late 2012 iMac (which I imagine is going to have its own driver issues), and my girlfriend’s Early 2015 Retina MacBook Pro 13” (which has just the Intel integrated graphics, without the second/AMD Radeon card).

Loner T

Level 9

59,471 points

Mar 1, 2018 10:00 AM in response to wesfrombham

Moving Winclone from one Mac model to another requires a step called SysPrep, which 'generalizes' Windows (essentially generic drivers in the image). See Winclone's Boot Camp Migration Overview as a reference.

Can't install Windows on Boot Camp – no signed drivers (Retina MacBook Pro, mid-2015)