Previously closed Move ring now unclosed

I am repeatedly finding that have I closed my Move ring (which is also reflected in the Activity app on phone), and then the following day there are less move calories logged on the Activity app and the previously closed Ring is now open. Any ideas or suggestions? App and phone are latest updates. The phone and watch are clearly paired since the Activity is synchronized on the day of activity. But it changes after the fact.

Apple Watch Series 2, iOS 11.2.6

Posted on Feb 24, 2018 5:32 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2018 3:19 AM

Hi


If Activity data is changing on your Apple Watch after initially being recorded, then, whilst I can't say why that is happening, the following steps may help:


If you are sharing an Apple ID with another user, then stop doing so.

  • For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.


If you have not yet done so, then update your iPhone and Apple Watch with any available software updates, starting with your iPhone (begin by making a backup):


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > check that both Fitness Tracking and Heart Rate are enabled.


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If you are using any third-party fitness, sleep or heart rate tracking apps, check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone and reflected within the Activity app on your Apple Watch.


Check and, if required, adjust the priority order of your data sources for Active Energy:


Unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


1 reply
Question marked as Top-ranking reply

Feb 25, 2018 3:19 AM in response to pziddy

Hi


If Activity data is changing on your Apple Watch after initially being recorded, then, whilst I can't say why that is happening, the following steps may help:


If you are sharing an Apple ID with another user, then stop doing so.

  • For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.


If you have not yet done so, then update your iPhone and Apple Watch with any available software updates, starting with your iPhone (begin by making a backup):


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > check that both Fitness Tracking and Heart Rate are enabled.


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If you are using any third-party fitness, sleep or heart rate tracking apps, check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone and reflected within the Activity app on your Apple Watch.


Check and, if required, adjust the priority order of your data sources for Active Energy:


Unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


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Previously closed Move ring now unclosed

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