How come camera goes black with 2X zoom with macro lens? Using an IPhone X
Screen goes black whenever I use my macro lens and zoom in higher than 2X. I’m using the latest firmware on iPhone X
iPhone X, iOS 11.2.6
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello Juanqvintero,
Thanks for visiting the Apple Support Communities and asking for help with your camera. Please try the troubleshooting provided in this help article: Get help with the camera on your iPhone, iPad, or iPod touch
Please verify all the steps in the article in case anything pertains to your unique situation, but there is also a section titled "You see a closed lens or black screen" to help with what you described. If you need ore help after going through the article, it states:
Thanks and have a wonderful day.
Thanks for visiting the Apple Support Communities and asking for help with your camera. Please try the troubleshooting provided in this help article: Get help with the camera on your iPhone, iPad, or iPod touch
Please verify all the steps in the article in case anything pertains to your unique situation, but there is also a section titled "You see a closed lens or black screen" to help with what you described. If you need ore help after going through the article, it states:
If you still need help
If you still can't take a photo, your photos don't look right, or you need help with something else, contact Apple Support.
Thanks and have a wonderful day.