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Question: iTunes is buggy on both HomePod and Apple TV4k

I’m seeing the same problems with both Apple TV4K and on my new HomePod...

When playing a playlist via iTunes in shuffle mode it skips 6-10 songs before landing on one that will play. Once a song has been skipped it takes it out of the line-up as though it has played it. Effectively cutting my play list in half or more.


Another issue with the HomePod is that when it finishes playing the playlist (but only half or a quarter of it in reality) it won’t play it again no matter how many times I ask it to. It responds by indicating that it will or IS playing it but no music is being played.


So far, resetting seems to help with HomePod but I’ve had to reset it about six times in the two weeks that I’ve had it. As for the Apple TV4k, no amount of resetting/rebooting it changes the behavior of skipping songs during playback.


As with most customers, my iTunes library is a mix of songs I imported from CDs I own and (mostly) songs I have purchased through iTunes.

Apple TV 4K, iOS 11.2.5

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Hmm, let's hope iOS 11.3 drops soon. 😊


tt2

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Feb 26, 2018 10:57 AM in response to djb_in_SD In response to djb_in_SD

I take it you are using either Apple Music or iTunes Match?


I use this smart playlist to show up any items in my library that aren't reaching iCloud properly. Unfortunately it can't show items that have an iCloud status of Waiting, and I find I need to use Edit Rules > OK to persuade it to update sometimes. Waiting tracks can be found in the Songs view sorted by iCloud Status.

User uploaded file


Once everything is properly visible in your iCloud Music Library you should be able to play it from your other Apple devices.


tt2

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Feb 26, 2018 10:57 AM in response to djb_in_SD In response to djb_in_SD

I take it you are using either Apple Music or iTunes Match?


I use this smart playlist to show up any items in my library that aren't reaching iCloud properly. Unfortunately it can't show items that have an iCloud status of Waiting, and I find I need to use Edit Rules > OK to persuade it to update sometimes. Waiting tracks can be found in the Songs view sorted by iCloud Status.

User uploaded file


Once everything is properly visible in your iCloud Music Library you should be able to play it from your other Apple devices.


tt2

Feb 26, 2018 10:57 AM

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Feb 26, 2018 11:05 AM in response to turingtest2 In response to turingtest2

Hi,


Thanks for the reply. I am using iTunes Match. I do not have an Apple Music account since I already own (CDs or iTunes downloads) 99% of the music I like and any new songs that I like, I will just buy.


Anyway, I will try what you suggested when I get home from work and let you know how it turns out.


Thanks,


djb9

Feb 26, 2018 11:05 AM

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Feb 26, 2018 8:04 PM in response to turingtest2 In response to turingtest2

Hi tt2,


I tried what you suggested... but this is the results I got:


User uploaded fileAny other suggestions would be greatly appreciated. All of my songs that are in iCloud have a status of either "Uploaded" "Purchased" or "Match" and they all (with the exception of the music that I have bought and downloaded recently) have the icon of:

User uploaded file

This skipping of songs has been happening for quite a while on my Apple TV, long before I bought the HomePod. I just thought it was an Apple TV problem. Now that I see the same thing on the HomePod, that makes me think it is a bug in iTunes.


-djb


P.S. All of my software is up-to-date on all of my devices.

Feb 26, 2018 8:04 PM

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Feb 27, 2018 10:53 PM in response to turingtest2 In response to turingtest2

Ok, tried that. No help. Now Siri (on HomePod) can’t find any of my playlists. And when I ask for a specific song she either can’t find it or plays something that sort of sounds like what I asked for but not the right song at all. The only thing that works (temporarily) is to reboot the HomePod. But that only fixes being able to find and play my playlists. It doesn’t do anything for the skipping of dozens of songs in the playlists.


I really think HomePod (and iTunes on the Apple TV) is very buggy. Unfortunately I’m past the 14 day return date for the HomePod. I’d like to replace it & see if it’s the software overall or specific to this unit.


Thanks again,

djb

Feb 27, 2018 10:53 PM

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Mar 5, 2018 1:02 PM in response to turingtest2 In response to turingtest2

Hi, thanks again. Yeah tried that... no help. over the last two days, I’ve tried rebooting the HomePod 6 or 7 times but now it won’t find any of my playlists. It either replies “ok, playing (playlist) shuffled” and then plays nothing or says it can’t find the playlist that I’m requesting. At this point I’d like to exchange the unit for a new one to see if it’s a problem either the unit itself or a software issue with the HomePod and iTunes. Unfortunately I’m past the 14 Day return window.

Mar 5, 2018 1:02 PM

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Mar 5, 2018 4:40 PM in response to djb_in_SD In response to djb_in_SD

The 14 day return window would have it made it easier to return your device for a refund, and then buy another, but you can still contact the store where you got it and request that they exchange it under warranty, or failing that go direct to Apple. That said I'm wondering if this isn't more likely to be a software/account issue. I've a feeling this forum would be a lot busier if this was a common issue although you are by no means alone either. I'd be tempted to contact HomePod - Official Apple Support.


tt2

Mar 5, 2018 4:40 PM

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Mar 9, 2018 3:55 PM in response to turingtest2 In response to turingtest2

Hi again,


Thanks, I do have an open case with Apple support. So we’ll see how that turns out.


Yeah, I would think there would be others posting with similar issues although I wonder how popular the HomePod is just yet and then, how many of the early adopters are already signed up for Apple Music? From what I understand, it seems to work fine if you’re an Apple Music subscriber. How ever, it makes no sense, financially, for me to pay a monthly subscription to listen to music I already own.


Thanks again,


djb

Mar 9, 2018 3:55 PM

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Mar 10, 2018 11:36 AM in response to turingtest2 In response to turingtest2

Yes. Sort of... that’s how I am able to see what Siri is currently playing and to see what is supposed to play next. That’s how I noticed that it was skipping dozens of song in the “up next” list and getting to the end of a playlist in a matter of hours that shouled last for days (over 1300 songs).


Haven’t tried using the remote feature to select or change the playlist though. I’m not sure how to go about that but I will investigate that next.


Thanks.

djb

Mar 10, 2018 11:36 AM

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Mar 10, 2018 12:50 PM in response to turingtest2 In response to turingtest2

Yep, found that. However, when I choose another playlist to play, this is the message that I get:

User uploaded file

It kind of defeats the purpose of being able to use Siri instead of having to manually control it via my iPad or iPhone. But I guess that's better than not being able to play my music at all. I still think iTunes on the Apple TV and HomePod are buggy. As an Apple fan since 2001 and my very first Power Mac G4 with the launch of OS X, I worry that Apple is in danger of becoming more and more like Microsoft... mediocre.


Thanks, for the help. I appreciate your time.

-djb

Mar 10, 2018 12:50 PM

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Mar 10, 2018 1:20 PM in response to djb_in_SD In response to djb_in_SD

That's not what I see, although I do have an Apple Music subscription which might explain the difference. I thought however that it was supposed to work with iTunes Match too. That's certainly what it says at Use Siri to play music or podcasts on your HomePod - Apple Support. Your message suggests regular AirPlay rather than controlling the HomePod remotely the way I am.


tt2

Mar 10, 2018 1:20 PM

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Question: iTunes is buggy on both HomePod and Apple TV4k