Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

help

can apple ask a previous owner to remove the device from their account?

iPad Mini Wi-Fi, not sure of OS.

Posted on Feb 26, 2018 6:24 AM

Reply
2 replies

Feb 26, 2018 6:28 AM in response to tjay3000

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Apple won't ask anybody, and they won't remove it unless you have the original receipt and go to a store (and even then they may only do it for the original owner).

help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.