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Question: MacBook Pro / Circle with Slash on Startup

I just tried to reset my mac to factory settings and its not working. It is showing a Circle with a Slash through it, like a no Smoking sign.

I bought an external hard drive and exported all important information. Then i followed prompts I've found online.

I signed out of everything.

Followed Steps to Reformat my hard drive.

When i followed next steps to turn on mac and hit Command R during apple Logo start up, After about 10 seconds, the Symbol came up and I can't do anything else.

Please Help.

MacBook Pro

Posted on

Question marked as Apple recommended

Try Internet Recovery. You'll need a connection to the internet (wired ethernet works best) that doesn't require any kind of login screen. Hold option-command-R together at power on.

Posted on

Feb 27, 2018 3:30 PM in response to y_p_w In response to y_p_w

Thank you, But unfortunately still the same outcome.

I plugged the E Cable directly to router.

Started up the computer and during the Loading Screen, I held Option-Command-R and after about 15 seconds, it went back to the same screen of a Circle with a Slash.

Feb 27, 2018 3:30 PM

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Feb 27, 2018 9:23 PM in response to JandT58 In response to JandT58

If you see a circle with a slash, your macOS system folder is likely damaged.

Based on your current circumstances, you’ll need to use another Mac in order to repair yours. Connect an empty flash drive to the other Mac and create a bootable installer using the steps in this article:


Make sure your flash drive is named MyVolume before using the Terminal command.

Once you’ve made a bootable installer, connect it to your malfunctioning Mac and hold the Option key while turning it on. Release when you are presented with various startup disks to choose from. Use the arrow keys to select Install macOS High Sierra, then hit Return (Enter). Your Mac should proceed to boot Recovery Mode using the flash drive. When the Utilities menu appears, choose Reinstall macOS. (You will not lose your data.) Select Macintosh HD as the target volume and let the installer repair your Mac. If all goes well, your Mac should restart to the login screen when it’s done (or to a setup assistant if you wiped your hard drive).

Hope this helps!

Feb 27, 2018 9:23 PM

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Question: MacBook Pro / Circle with Slash on Startup