Hello there,
After updating to macOS 10.13.3 I am unable to log into iMessage. Every time I try to login I get an error which says "An error occurred during activation. Try again.". I followed the guide provided by Apple for dealing with this issue and also made sure that location services were enable for iMessage but I am still not able to login. What is the solution to this problem?
MacBook Pro, macOS High Sierra (10.13.2), Early 2011
If you are able to use other Apple IDs without issue, your primary Apple ID may be blocked for use with iMessage for one reason or another. It does tend to happen from time to time. You'll need to reach out to support in order to make sure your account is in good standing.
I think you should contact them ASAP using one of the methods in my post above (Re: iMessage activation error). You'll want to get the process started now so you don't have to deal with the issue any longer than you already have.
If the issue persists after following the Apple Support articles, I recommend contacting Apple Support via one of the following methods:
• Call 1.800.275.2273
• Visit Contact Apple Support
• Download the Apple Support app on the App Store
This is just as an update to the problem: I am able to log into other Apple IDs and use them for iMessage without issue. The problem seems to be specific to my Apple ID.
Also, logging in with my Apple ID for messages fails on other devices with the same error, so the problem isn't specific to my Mac.
Can you try creating a dummy user and test it there? https://support.apple.com/kb/PH25796?locale=en_US
Thanks, however I already tried the steps in this article and they did not work.
iMessage activation error
